Compare Relay Communication vs Lithium vs FullContact

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About Relay Communication

Relay is solving a massive problem: communication between businesses and customers is broken. Despite the radical shift that's occurred in P2P communications, businesses are still mired in outdated methods like email, phone, and direct mail that doesn't meet customers' expectations for connected, contextual communications.

Relay is a new web-based messaging solution built for the enterprise that drives rapid and significant mobile adoption and engagement with customers. A connection on Relay enables a persistent stream of secure, high-impact communications that makes it easy for customers to take action during moments of truth.

Relay has not only designed the messaging solution, but a highly effective approach to onboarding that gives businesses an easy and straightforward path to implementing their digital customer experience.

About Lithium

Lithium Social Media Management is an integrated social media management platform which can be divided into two broad features; social publishing and social results.

Lithium stands out compared to our competitors in social media publishing for three main reasons:

  • Firstly, Lithium allows you to publish content that will resonate with your audience. Our auto-scheduler which is powered by Klout data will result in improved engagement with your platform.
  • Secondly, Lithium allows you to plan integrated campaigns with aligned ads, events, campaigns, social posts, emails, and more.
  • Thirdly, our platform provides a visual timeline with key milestones in order to stay on top of planned content.

In addition to social publishing, Lithium significantly improves your social response data:

  • Allows you to manage social responses at scale, without sacrificing the quality of your posts.
  • Provides powerful real-time insights into customer engagement, in addition to integrating with Twitter to analyze Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data.
  • Improves your social media workflow by directing every incoming social media post to the most appropriate work queue or agent.
  • Uses languages, sources, and contact tags in order to consistently direct messages to the appropriate queue.
  • Through emails and mobile alerts, lithium enables you to stay up-to-date in the event that there are any spikes in activity on your profiles.
  • Lithium has the ability to automatically detect up to 25 languages.
  • Able to detect when a customer replies and can automatically route customer replies back to the original agent.

About FullContact

FullContact is a cloud-based address book. With these apps, you can unify your contracts across multiple accounts (iCloud, Outlook, Gmail, etc.) to create one single source of truth. FullContact also takes the hassle out of contact management by deduplicating contacts when they appear multiple times and enriching contact profiles by adding social and company insights.

Your address book is available everywhere with FullContact through mobile apps (iOS and Android), a web app, a Mac app, and an extension for Google Chrome that works alongside Gmail and Inbox by Gmail.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Keyword Tracking
  • Marketing Automation
  • Multi-Account
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Social Media Monitoring

Features

  • API
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Notifications
  • Scheduling

Summary

    No key features associated with this application.

Summary

  • Integrated social media management platform

  • Manage social responses at scale

  • Powerful insights in real-time

  • Collaborative planning and valuable data

Summary

  • Contact management.

  • Address book unification.

  • Enriched contact profiles with social and company data.

  • Share contacts with team members.

Pricing

Pay for what you get


Included in plan:
  • fixed monthly price
  • plus price per customer connection

Pricing

Basic

Free
Included in plan:
  • Sync with 1 account
  • Store 1K contacts
  • 10 free business card scans

Premium

$9.99
1 user(s) / month
Included in plan:
  • Sync with 5 accounts
  • Store 25K contacts
  • 50 business card scan/month

Teams

$12.99
1 user(s) / month
Included in plan:
  • Everything from Premium
  • 14 day free trial
  • Contact sharing

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • We offer a teams specific plan that has additional contact sharing functionality.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a knowledge base and a team of Customer Success Managers to assist you.

  • Does this service integrate with any other apps?
  • Yes! We integrate with multiple apps such as Zapier. Visit our Integrations page to learn more.

Vendor Information

Founded:
-
Based in:
Radnor
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Relay Communication
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Lithium
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses FullContact
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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