Compare Relay Communication vs Lithium vs amoCRM

amoCRM

CRM
 (21)
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Crozscore:

56%
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30%
interest falling

Crozscore:

88%
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53%
interest rising

Crozscore:

88%
what is this?
90%
38%
interest rising
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Software Description:

Relay is solving a massive problem: communication between businesses and customers is broken. Despite the radical shift that's occurred in P2P communications, businesses are still mired in outdated methods like email, phone, and direct mail that doesn't meet customers' expectations for connected, contextual communications.

Relay is a new web-based messaging solution built for the enterprise that drives rapid and significant mobile adoption and engagement with customers. A connection on Relay enables a persistent stream of secure, high-impact communications that makes it easy for customers to take action during moments of truth.

Relay has not only designed the messaging solution, but a highly effective approach to onboarding that gives businesses an easy and straightforward path to implementing their digital customer experience.

Software Description:

Lithium Social Media Management is an integrated social media management platform which can be divided into two broad features; social publishing and social results.

Lithium stands out compared to our competitors in social media publishing for three main reasons:

  • Firstly, Lithium allows you to publish content that will resonate with your audience. Our auto-scheduler which is powered by Klout data will result in improved engagement with your platform.
  • Secondly, Lithium allows you to plan integrated campaigns with aligned ads, events, campaigns, social posts, emails, and more.
  • Thirdly, our platform provides a visual timeline with key milestones in order to stay on top of planned content.

In addition to social publishing, Lithium significantly improves your social response data:

  • Allows you to manage social responses at scale, without sacrificing the quality of your posts.
  • Provides powerful real-time insights into customer engagement, in addition to integrating with Twitter to analyze Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data.
  • Improves your social media workflow by directing every incoming social media post to the most appropriate work queue or agent.
  • Uses languages, sources, and contact tags in order to consistently direct messages to the appropriate queue.
  • Through emails and mobile alerts, lithium enables you to stay up-to-date in the event that there are any spikes in activity on your profiles.
  • Lithium has the ability to automatically detect up to 25 languages.
  • Able to detect when a customer replies and can automatically route customer replies back to the original agent.

Software Description:

amoCRM empowers small sales teams to close more deals. Packed with loads of built-in integrations, it automatically grabs prospects from across all your lead gen sources. It also makes working with leads a snap: the customizable pipeline gives you a bird’s eye view of your sales funnel in real time. And forget about leaving the interface to communicate with colleagues and clients—amoCRM has built in 1-click calling, 2-way email sync, and chat using your favorite messengers and social networks. And with cloud service and a full-featured mobile app, it’s always available wherever you go.

But what really makes amoCRM different is Digital Pipeline, a tool that gives small businesses the power to automate lead warming and follow-up. It works behind the scenes of the sales pipeline, with the goal of keeping leads engaged and moving forward without annoying them. Leads are progressed through the sales stages based on their own behaviors (such as visiting your website, calling or emailing), and then nurtured with automatically triggered digital ads, template emails, or alerts that tell reps that it’s the right time to call.

Features:

  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat

Features:

  • Marketing Automation
  • Keyword Tracking
  • Notifications
  • Multi-Account
  • Data Visualization
  • Brand Management
  • Conversion Tracking
  • Audience Targeting

Features:

  • Net Promoter Score
  • Custom Data Forms
  • Softphone
  • File Sharing
  • Google Apps Integration
  • Call Recording
  • Conversion Tracking
  • Chat
  • CRM Integration
  • Sales Motivator
  • Inventory Tracking
  • Social-Media Integration
  • Multi-Currency
  • Audience Targeting
  • Scheduling
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Data Visualization
  • Batch Permissions & Access
  • Contact Sharing
  • Contact Management
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Integrated social media management platform

  • Manage social responses at scale

  • Powerful insights in real-time

  • Collaborative planning and valuable data

Summary:

  • Enterprise-level sales tools for small businesses

  • Automate your entire pipeline - lead grabbing, nurture, and follow up

  • Built-in 1-click calling, 2-way email sync & chat without leaving the interface

  • Automatic lead grabbing from webform, email, chat, Facebook, business cards & more

  • Powerful search/filter (even search custom fields) & ability to save custom search

  • Task management ensures you never forget to follow-up with leads

  • Full-featured mobile CRM with business card scanner

  • Multiple, customizable sales pipelines + a pipeline for recurring purchases

  • 2-way email sync included in the basic package ($15/user/mo)

Pay for what you get


Included in plan:
  • fixed monthly price
  • plus price per customer connection

Trial

Free
Included in plan:
  • 14-day full feature free trial
  • Free set-up assistance

Basic plan

$15.00
1 user(s) / month
Included in plan:
  • Lead & Contact Management
  • Custom sales pipeline(s)
  • Lists & product catalogs
  • Built-in chat
  • Task management & alerts
  • Mobile app for Android & iPhone
  • Custom fields
  • 2-way email sync
  • 1-click calling
  • Open API
  • Free set-up assistance

Advanced

$25.00
1 user(s) / month
Included in plan:
  • All Basic features
  • Recurring purchase pipeline (customers)
  • Business processes
  • Digital Pipeline (sales automation)
  • KPI & sales plan
  • Custom dashboard

Enterprise

$45.00
1 user(s) / month
Included in plan:
  • All Basic & Advanced features
  • Lead scoring

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • amoCRM is perfect for:
    Automatically grabbing leads from all your lead gen sources (webform, email, chat, Facebook lead ads & more)
    Seeing your whole sales process laid out in front of you, with all the leads & their task status visible
    Managing relationships with leads and contacts as they move toward sale
    Always keeping on task with to-do management and alerts
    Automating lead nurture and follow-up to prevent churn and boost conversions, while also saving time

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, amoCRM is better when the whole team is using it! Users can also be grouped into teams and branches to make communication, task assignment, and permissions easy to manage.

  • What platforms does this service support?
  • Native mobile apps for Android & iOS

  • Does this service integrate with any other apps?
  • Recommended apps: Zapier, Facebook, Zendesk, Dropbox, Mailchimp, Twilio, SharpSpring, Piesync
    Website integrations: Wufoo, Formstack, Wordpress, Unbounce, Olark, Snapengage, LiveChat, TidioChat
    Email marketing: MailChimp, Mandrill, ActiveCampaign
    VoIP: Twilio, Asterisk, VoxImplant, Kixie

  • Who are the main user groups of this service?
  • amoCRM users are sales teams who want to eliminate manual CRM entry, boost lead nurturing and increase conversions. In general, they come from small and growing businesses from across different industries—from dentist offices to wholesalers.

  • Does this service offer guides, tutorials and or customer support?
  • Live demos
    Online & phone support
    Youtube channel
    Blog
    Getting started guides

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Zapier
    Facebook
    Zendesk
    Dropbox
    Mailchimp
    Twilio
    SharpSpring
    Piesync

Publisher:

Founded:
-
Based in:
Radnor
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Other:

Who uses Relay Communication
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Lithium
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses amoCRM
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Russian, English
Regional Restrictions:
No restrictions.
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