Compare Referral Rock vs Freshchat vs amoCRM

amoCRM

CRM
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Crozscore:

79%
what is this?
41%
interest rising

Crozscore:

67%
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100%
26%
interest falling

Crozscore:

84%
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91%
39%
no significant changes
Referral Rock screenshot Freshchat screenshot view 5 more amoCRM screenshot view 3 more

Software Description:

Referral Rock makes word of mouth marketing a channel for growth.

Using our referral software service with proven best practices, you can put your referral marketing on autopilot instead of hoping referrals happen by themselves.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

amoCRM empowers small sales teams to close more deals. Packed with loads of built-in integrations, it automatically grabs prospects from across all your lead gen sources. It also makes working with leads a snap: the customizable pipeline gives you a bird’s eye view of your sales funnel in real time. And forget about leaving the interface to communicate with colleagues and clients—amoCRM has built in 1-click calling, 2-way email sync, and chat using your favorite messengers and social networks. And with cloud service and a full-featured mobile app, it’s always available wherever you go.

But what really makes amoCRM different is Digital Pipeline, a tool that gives small businesses the power to automate lead warming and follow-up. It works behind the scenes of the sales pipeline, with the goal of keeping leads engaged and moving forward without annoying them. Leads are progressed through the sales stages based on their own behaviors (such as visiting your website, calling or emailing), and then nurtured with automatically triggered digital ads, template emails, or alerts that tell reps that it’s the right time to call.

Features:

  • Customer Advocacy
  • Multi-User
  • Dashboard
  • Data Visualization
  • API
  • Lead Management

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Net Promoter Score
  • Custom Data Forms
  • Softphone
  • File Sharing
  • Google Apps Integration
  • Call Recording
  • Conversion Tracking
  • Chat
  • CRM Integration
  • Sales Motivator
  • Inventory Tracking
  • Social-Media Integration
  • Multi-Currency
  • Audience Targeting
  • Scheduling
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Data Visualization
  • Batch Permissions & Access
  • Contact Sharing
  • Contact Management
  • External Integrations

Summary:

  • Referral marketing software

  • Referral marketing software for any business

  • Referral marketing automation

  • Make it easy for anyone to refer you

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Enterprise-level sales tools for small businesses

  • Automate your entire pipeline - lead grabbing, nurture, and follow up

  • Built-in 1-click calling, 2-way email sync & chat without leaving the interface

  • Automatic lead grabbing from webform, email, chat, Facebook, business cards & more

  • Powerful search/filter (even search custom fields) & ability to save custom search

  • Task management ensures you never forget to follow-up with leads

  • Full-featured mobile CRM with business card scanner

  • Multiple, customizable sales pipelines + a pipeline for recurring purchases

  • 2-way email sync included in the basic package ($15/user/mo)

Starter

$150.00
1 user(s) / month
Included in plan:
  • 1000 members
  • Unlimited referrals
  • 1 active program
  • 1 user account
  • Standard branding
  • Standard reward payouts
  • Standard integrations

Growth

$300.00
unlimited user(s) / month
Included in plan:
  • 5000 Members
  • Unlimited referrals
  • 3 active programs
  • Unlimited user accounts
  • Advanced branding
  • Advanced reward payouts
  • Standard integrations

Established Business

$450.00
unlimited user(s) / month
Included in plan:
  • 10,000 members
  • Unlimited referrals
  • 5 active programs
  • Premium branding
  • Unlimited user accounts
  • Premium reward payouts
  • Standard integrations

Agency & Enterprise

$0.00
Contact for pricing
Included in plan:
  • Premium branding
  • Premium reward payouts
  • Custom integrations

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Trial

Free
Included in plan:
  • 14-day full feature free trial
  • Free set-up assistance

Basic plan

$15.00
1 user(s) / month
Included in plan:
  • Lead & Contact Management
  • Custom sales pipeline(s)
  • Lists & product catalogs
  • Built-in chat
  • Task management & alerts
  • Mobile app for Android & iPhone
  • Custom fields
  • 2-way email sync
  • 1-click calling
  • Open API
  • Free set-up assistance

Advanced

$25.00
1 user(s) / month
Included in plan:
  • All Basic features
  • Recurring purchase pipeline (customers)
  • Business processes
  • Digital Pipeline (sales automation)
  • KPI & sales plan
  • Custom dashboard

Enterprise

$45.00
1 user(s) / month
Included in plan:
  • All Basic & Advanced features
  • Lead scoring

FAQs:

    Does this service integrate with any other apps?
  • Yes, there are many possible integrations. Some include HubSpot, 3dcart, Zapier, Shopify, AgileCRM, amongst much more.

  • Who are the main user groups of this service?
  • Small Businesses, Independent Service Providers, eCommerce, SaaS, SMBs, Enterprises

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, accounts can contain different team members.

  • Does this service offer guides, tutorials and or customer support?
  • In person, Documentation, FAQs, Knowledge Base, Online Support, Video Tutorials.

  • Does this service offer an API?
  • Yes.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    What is this service generally used for?
  • amoCRM is perfect for:
    Automatically grabbing leads from all your lead gen sources (webform, email, chat, Facebook lead ads & more)
    Seeing your whole sales process laid out in front of you, with all the leads & their task status visible
    Managing relationships with leads and contacts as they move toward sale
    Always keeping on task with to-do management and alerts
    Automating lead nurture and follow-up to prevent churn and boost conversions, while also saving time

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, amoCRM is better when the whole team is using it! Users can also be grouped into teams and branches to make communication, task assignment, and permissions easy to manage.

  • What platforms does this service support?
  • Native mobile apps for Android & iOS

  • Does this service integrate with any other apps?
  • Recommended apps: Zapier, Facebook, Zendesk, Dropbox, Mailchimp, Twilio, SharpSpring, Piesync
    Website integrations: Wufoo, Formstack, Wordpress, Unbounce, Olark, Snapengage, LiveChat, TidioChat
    Email marketing: MailChimp, Mandrill, ActiveCampaign
    VoIP: Twilio, Asterisk, VoxImplant, Kixie

  • Who are the main user groups of this service?
  • amoCRM users are sales teams who want to eliminate manual CRM entry, boost lead nurturing and increase conversions. In general, they come from small and growing businesses from across different industries—from dentist offices to wholesalers.

  • Does this service offer guides, tutorials and or customer support?
  • Live demos
    Online & phone support
    Youtube channel
    Blog
    Getting started guides

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Zapier
    Facebook
    Zendesk
    Dropbox
    Mailchimp
    Twilio
    SharpSpring
    Piesync

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
7.86k
Followers:
1.09k

Other:

Who uses Referral Rock
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses amoCRM
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian, Spanish
Regional Restrictions:
No restrictions.
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