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About Referral Rock

Referral Rock makes word of mouth marketing a channel for growth.

Using our referral software service with proven best practices, you can put your referral marketing on autopilot instead of hoping referrals happen by themselves.

About Second CRM

Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale.

Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.

About Bornevia

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Features

  • A/B Testing
  • API
  • Audience Targeting
  • Brand Management
  • Budgeting
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Link Tracking
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Social Media Monitoring
  • Customer Advocacy
  • Omnichannel Referrals
  • Customer Rewards

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Referral marketing software

  • Referral marketing software for any business

  • Referral marketing automation

  • Make it easy for anyone to refer you

Summary

  • Data driven Standard Process: We promote business automation and data driven approach to manage any business looking to scale. Implementing standard business processes with automated workflows, and escalating any anomalies with real-time dashboards and KPI’s are MUST for a predictable business growth and scaling up.

  • Always there for Customers: We offer multiple support options via email, phone, skype or even Whatsapp, whatever customers prefer, as long as they are using our products. Multiple implementation and support packages are available to meet the needs of every business.

  • No Big Bang Approach: We encourage businesses to start with basic automation and then slowly add advanced features as they scale. This way businesses don’t have to fork out a big amount upfront, without seeing any tangible returns and also it helps in smoother transition for employees.

  • Asian Products: We develop all our products keeping in mind local regulations and the needs of Asian SME businesses. From supporting all Asian languages, currencies and taxation, offer billing in local currencies, to having customer support guys speak local language, goes a long way to establish ourselves as the first choice among Asian businesses.

Summary

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API

Pricing

Starter

$150.00
1 user(s) / month
Included in plan:
  • 1000 members
  • Unlimited referrals
  • 1 active program
  • 1 user account
  • Standard branding
  • Standard reward payouts
  • Standard integrations

Growth

$300.00
unlimited user(s) / month
Included in plan:
  • 5000 Members
  • Unlimited referrals
  • 3 active programs
  • Unlimited user accounts
  • Advanced branding
  • Advanced reward payouts
  • Standard integrations

Established Business

$450.00
unlimited user(s) / month
Included in plan:
  • 10,000 members
  • Unlimited referrals
  • 5 active programs
  • Premium branding
  • Unlimited user accounts
  • Premium reward payouts
  • Standard integrations

Agency & Enterprise

$0.00
Contact for pricing
Included in plan:
  • Premium branding
  • Premium reward payouts
  • Custom integrations

Pricing

  • Starting from: $10.00/month
  • Credit card required: No
  • Starting from $10/user/month

    Get started with the very basic automation features and then slowly add more advanced features like sales force automation and customer service, as you become ready to scale.No Setup Fee. Monthly fee includes user licence, hosting, technical support, daily backups, bug fixes, updates and online video training.

SECOND CRM FOUNDATION

$10.00
1 user(s) / month
Included in plan:
  • Customer Database
  • Plan and Track Customer interactions
  • Calendaring and Reminders
  • Tasks Management (Kanban)
  • Send Email and SMS
  • Manage Multiple Email Accounts
  • Employee database
  • User directory & Messaging
  • HR Policy documents
  • Leaves Management
  • Claims Management
  • Passport and Visa expiry alerts
  • Meetings Management
  • Document Management
  • Company Announcement and Message Board
  • Manage Expenses and Office Bills
  • Track Payments (Claims and Bills)
  • Reports, Charts and Custom Dashboards

SALES

$36.00
1 user(s) / month
Included in plan:
  • Capture leads from email, website and social media
  • Append your Leads info with powerful data enrichment
  • Manage follow ups (appointments, meetings, reminders)
  • Email and SMS Campaigns to keep your leads warm
  • Track opportunities and sales pipeline
  • Manage sales team and track activities
  • Generate and send quotes and invoices
  • Manage sales orders and delivery orders
  • Manage payments and receipts
  • Sync data with Quickbooks, Xero
  • Set sales target and track performance
  • Generate sales reports and charts
  • Custom dashboards and widgets
  • Schedule sending reports via email

SERVICE

$36.00
1 user(s) / month
Included in plan:
  • Segment customers for better Account Management
  • Manage service team and track activities
  • Customer selfservice portal for creating and tracking service requests
  • Manage service contracts with expiry alerts
  • Track customer requests (tickets) with escalation
  • Email automation - auto response, ticket creation and assignment
  • Manage FAQ's and Knowledge base
  • Design and execute customer survey (CSAT, NPS)
  • Generate service reports and charts
  • Custom dashboards and widgets
  • Schedule sending reports via email

Pricing

  • Starting from: $10.00/month
  • Credit card required: No
  • One pricing plan only

FAQs

    Does this service integrate with any other apps?
  • Yes, there are many possible integrations. Some include HubSpot, 3dcart, Zapier, Shopify, AgileCRM, amongst much more.

  • Who are the main user groups of this service?
  • Small Businesses, Independent Service Providers, eCommerce, SaaS, SMBs, Enterprises

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, accounts can contain different team members.

  • Does this service offer guides, tutorials and or customer support?
  • In person, Documentation, FAQs, Knowledge Base, Online Support, Video Tutorials.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Second CRM offers Customer support via Phone, WhatsApp and Email. And provides an online customer support Portal that includes user manual, video tutorials, faq, Online Live chat

  • Does this service integrate with any other apps?
  • Connect with your favorite apps:
    Accounting Software - QuickBooks, Xero
    eCommerce - WooCommerce, Shopify, Magento
    Contacts & Calendar - Google, Office 365
    SMS - Clickatell
    Payments - Stripe, eGHL, eNETS
    Logistics - EasyParcel

  • Who are the main user groups of this service?
  • Small sized single location companies to large regional enterprises, across multiple industries and geographies.

  • What is this service generally used for?
  • Manage Sales & Marketing, Customer Support and Business Operations

  • What platforms does this service support?
  • Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

  • What are some applications this service is commonly used in tandem with?
  • Contacts & Calendaring, Email Marketing, SMS gateway, Payment gateway, Accounting/ERP software, eCommerce platform/Marketplace, Logistics, Integration with landing pages, etc

  • Does this service offer an API?
  • Second CRM offers two-way REST based web APIs to integrate with third-party applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

FAQs

    What platforms does this service support?
  • Web and mobile (Android)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

  • What is this service generally used for?
  • Customer service, customer support, technical support, live chat support.

  • Who are the main user groups of this service?
  • Small and modern businesses, Startups, and e-commerce businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

  • Does this service offer an API?
  • Yes

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
205

Vendor Information

Founded:
2013
Based in:
-
Employees:
2-10
Likes:
Followers:
446

Other

Who uses Referral Rock
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Second CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Malay, Indonesian, Thai, Vietnamese, Chinese, Czech, Arabic, French, Hungarian, Dutch, Italian, Russian, Tamil, Swedish, Spanish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Bornevia
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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