Compare Receptive vs Zonka Feedback vs UseResponse

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About Receptive

We have now been acquired by Pendo.

Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).

Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.

At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.

Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.

You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.

Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.

About Zonka Feedback

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.

About UseResponse

With UseResponse, you can organize customer community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Receive feedback from customers, prospects, and internal teams.

  • Find out what your users want the most.

  • Filter reports by MRR, location, industry, and other key metrics.

  • Create multiple roadmaps to plan for the future.

  • Automatically keep your users up to date with product developments.

  • Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.

Summary

  • Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.

  • Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

  • Take feedbacks in person or through survey kiosks implemented on the premises

  • Analyze responses with comprehensive reports and drill-down analytics.

  • Receive SMS Alerts & Real-Time Updates on feedbacks.

Summary

  • 10+ Support Channels

  • 100% Customization - UI / Modules

  • SaaS and Self-Hosted Option

  • Instant Support

  • Extended Analytics & Reports

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Integrations with Other Popular Services

  • Custom Development Upon Request

  • Wide Range of Instruments for Customer Self-Service

Pricing

Bronze

$39.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Email support

Silver

$59.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support

Enterprise


1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support
  • High-touch customer success
  • Pro services options
  • Datacenter choice
  • Contract review option
  • Annual contract and invoicing

Pricing

Starter

$33.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • 2 Device Licenses
  • 1 Web Users
  • White-Labelled Surveys
  • Kiosk Mode and Works Offline
  • Logic-based Surveys
  • Language Support
  • Export Data

Advanced

$54.00
2 user(s) / month
Included in plan:
  • All features from Starter Plan
  • Unlimited Responses
  • 5 Device Licenses
  • 2 Web Users
  • Date-comparative Reports
  • Location-comparative reports

Professional

$83.00
3 user(s) / month
Included in plan:
  • All features from Advanced Plan
  • Unlimited Responses
  • 9 Device Licenses
  • 3 Web Users
  • Own Domain
  • Multi-Lingual Surveys
  • API Access

Max

$166.00
5 user(s) / month
Included in plan:
  • All features from Professional Plan
  • Unlimited Responses
  • 20 Device Licenses
  • 5 Web Users
  • Choose between Europe, Singapore, Australia and USA Data Centres
  • Personalized Training Sessions
  • Dedicated Account Manager

Pricing

Basic

$49.00
2 user(s) / month
Included in plan:
  • All Basic Features
  • 1 Help center
  • ∞ users, requests
  • 10k daily API requests
  • Public/Private Portal
  • Assignments Automation

Enterprise

$149.00
2 user(s) / month
Included in plan:
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums
  • Smart Voting System
  • Customer Satisfaction Measurement
  • Reporting & Analytics

Enterprise On-Premise

$4,800.00
5 user(s) / month
Included in plan:
  • Installed on Your Server
  • Custom Addons
  • 100% Open Code

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Customizations for customers is possible on request.

  • What platforms does this service support?
    • Google Play
    • App Store
    • Desktop / Web
  • Does this service offer guides, tutorials and or customer support?
  • Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-user capability and team management is possible wth Zonka.

  • Does this service offer an API?
  • Yes, Zonka does offer API access.

  • What is this service generally used for?
  • Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -

    • Building Feedback and Survey Forms

    Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
    Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
    Build your form from scratch or choose from our extensive template library.

    • Collecting Surveys & Feedbacks

    Take feedbacks in person or through survey kiosks implemented on the premises.
    Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

    • Taking Actions on Responses

    View all the responses received in the response inbox and take actions on responses.
    Convert feedbacks into tasks and start taking actions with your team

    • Analyzing Results

    Get comprehensive drill down reports to measure performance
    Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.

  • Who are the main user groups of this service?
  • The main user groups of Zonka are as follows:

    • Restaurants
    • Airports
    • Hotels & Resorts
    • Banks & Financial Sector
    • Hospitals & Healthcare
    • Automobile Sector
    • Retail & Shopping
    • Events & Promotions
    • Education & Academics
    • Spa & Salons

    Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.

FAQs

    What is this service generally used for?
    1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

    2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
      The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

  • Who are the main user groups of this service?
  • UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
    Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

  • Does this service integrate with any other apps?
  • UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier.

  • What are some applications this service is commonly used in tandem with?
  • UseResponse can be used as stand-alone solutions:
    * Customer Feedback
    * Help Desk with Live Chat
    * Knowledge Base
    or as a combined suite

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, UseResponse allows managing user Roles and Teams.

  • Does this service offer guides, tutorials and or customer support?
  • The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

  • Does this service offer an API?
  • Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
167

Other

Who uses Receptive
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Zonka Feedback
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Danish, German, Finnish, French, Hindi, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Spanish, Russian, Swedish, Indonesian
Regional Restrictions:
No restrictions.

Other

Who uses UseResponse
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
Regional Restrictions:
No restrictions.
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