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About Receptive

We have now been acquired by Pendo.

Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).

Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.

At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.

Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.

You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.

Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About GoReact

When you’re learning a new skill, watching yourself on video helps you learn faster. For decades sports teams have used video for skill improvement. It’s a scientifically proven approach—but outside of sports, the options are just awful.

Not anymore. GoReact is game film for everyone else. It’s cloud-based video software for feedback, grading and critique of student speeches, presentations and performances. GoReact allows educators to put their performance-based skills training on steroids. It’s the perfect platform for 1:1 video coaching and assessment at scale.

Why is this a big deal? Research shows that combining video with feedback is THE formula for rapid skill development. Educators in disciplines like communication, language training, and performing arts know this—but the options previously available were embarrassing!

Educators are trying to use YouTube, or SD cards and paper forms, or USB drives and Word documents. They put in crazy hours trying to make their DIY solutions work. Or worse, they “drop out” of their preferred teaching method and do something less effective.

With GoReact instructors can affordably teach more students in way less time, and the students develop skills far faster than previous options allowed—all using equipment they already have.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Receive feedback from customers, prospects, and internal teams.

  • Find out what your users want the most.

  • Filter reports by MRR, location, industry, and other key metrics.

  • Create multiple roadmaps to plan for the future.

  • Automatically keep your users up to date with product developments.

  • Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.

Summary

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

  • cloud-based video software for providing time-coded feedback, grading and critique of speeches, presentations, lessons and performances.

Pricing

Bronze

$39.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Email support

Silver

$59.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support

Enterprise


1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support
  • High-touch customer success
  • Pro services options
  • Datacenter choice
  • Contract review option
  • Annual contract and invoicing

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing

  • Credit card required: N/A
  • Contact for pricing.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
803

Vendor Information

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
530

Other

Who uses Receptive
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses GoReact
  • Freelance
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.
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