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About Receptive

We have now been acquired by Pendo.

Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).

Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.

At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.

Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.

You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.

Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.

About Feedier

Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products.

  • Innovative forms:
    Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, and finally push an Action to create engagement.

  • Get more responses:
    Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion.

  • Empower your data:
    Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis.

  • A collaborative platform to infuse actions:
    Assign feedback in your teams, engage your participants, export your data and run insight reports for your management. Detect what's driving your success and how to innovate faster.

About UseResponse

With UseResponse, you can organize customer community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Receive feedback from customers, prospects, and internal teams.

  • Find out what your users want the most.

  • Filter reports by MRR, location, industry, and other key metrics.

  • Create multiple roadmaps to plan for the future.

  • Automatically keep your users up to date with product developments.

  • Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.

Summary

    No key features associated with this application.

Summary

  • 10+ Support Channels

  • 100% Customization - UI / Modules

  • SaaS and Self-Hosted Option

  • Instant Support

  • Extended Analytics & Reports

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Integrations with Other Popular Services

  • Custom Development Upon Request

  • Wide Range of Instruments for Customer Self-Service

Pricing

Bronze

$39.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Email support

Silver

$59.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support

Enterprise


1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support
  • High-touch customer success
  • Pro services options
  • Datacenter choice
  • Contract review option
  • Annual contract and invoicing

Pricing

Essentials

Free
Included in plan:
  • Unlimited feedback
  • 1 Gamified form
  • 1 Segment
  • 0 Team

Explorer

$30.00
1 user(s) / month
Included in plan:
  • Unlimited feedback
  • 1 Gamified form / user
  • 1 Segment / user
  • 1 Team

Pricing

Basic

$49.00
2 user(s) / month
Included in plan:
  • All Basic Features
  • 1 Help center
  • ∞ users, requests
  • 10k daily API requests
  • Public/Private Portal
  • Assignments Automation

Enterprise

$149.00
2 user(s) / month
Included in plan:
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums
  • Smart Voting System
  • Customer Satisfaction Measurement
  • Reporting & Analytics

Enterprise On-Premise

$4,800.00
5 user(s) / month
Included in plan:
  • Installed on Your Server
  • Custom Addons
  • 100% Open Code

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    What is this service generally used for?
    1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

    2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
      The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

  • Who are the main user groups of this service?
  • UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
    Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

  • Does this service integrate with any other apps?
  • UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier.

  • What are some applications this service is commonly used in tandem with?
  • UseResponse can be used as stand-alone solutions:
    * Customer Feedback
    * Help Desk with Live Chat
    * Knowledge Base
    or as a combined suite

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, UseResponse allows managing user Roles and Teams.

  • Does this service offer guides, tutorials and or customer support?
  • The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

  • Does this service offer an API?
  • Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
804

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
166

Other

Who uses Receptive
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Feedier
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.

Other

Who uses UseResponse
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
Regional Restrictions:
No restrictions.
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