Compare Really Simple Systems vs ServiceDesk Plus

Software Description:

Really Simple Systems CRM is an easy to use cloud-based CRM system. Designed for small to medium sized business, the CRM includes everything a small business needs to keep on top of their sales and marketing. With integrated email marketing you can send out automated bulk emails and track the responses straight into your CRM.

Easy to set up and use, the CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

• Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
• Create SLA and provide quality services in time, to your end users
• Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
• Web based portal to submit service requests & Incidents.
• Restore normal service of operation quickly with the comprehensive incident management
• Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
• Discover every asset in your network with the efficient auto discovery options
• Provide structured and prompt handling of all changes in your IT infrastructure.
• With the new agent based scanning, you can access any system from the remote network, independent of their location.
• Showcase the offered IT services to your end user and give a new face to your IT.
• Scan your network and automatically discover all the software available in your organization
• Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
• Manage your purchases right from the birth of the PO
• Auto assign feature distributes tickets based on the existing load on your technicians
• Manage Contracts with different vendors seamlessly
• Automatic email to ticket conversion using email commands
• ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
• Archive your old, unused data and improve your helpdesk performance.
• Support multiple sites and customize your configurations for every site according to their unique working procedure.
• Generate detailed reports about your Help desk performance & metrics.
• Automatically reset the password, by integrating the ticketing system with the Active Directory.
• Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

• Third-Party Plugins/Add-Ons
• Notifications
• Audience Targeting
• Calendar Management
• External Integrations
• Marketing Automation
• API
• Email Integration
• Data Export
• Data Import
• Forecasting
• Contact Management
• Multi-User
• Task Scheduling/Tracking
• Lead Management
• Customer Management
• Dashboard
• File Sharing
• Scheduling

Features:

• Expense Tracking
• Budgeting
• Forecasting
• Contact Management
• Google Apps Integration
• Chat
• File Sharing
• File Transfer
• Third-Party Plugins/Add-Ons
• Data Visualization
• Scheduling
• Calendar Management
• Dashboard
• Inventory Tracking
• External Integrations
• Customer Management
• Multi-User
• Project Management
• Notifications
• Data Export
• 2-Factor Authentication
• Email Integration
• Data Import
• API

Summary:

• Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.

Summary:

• Best practice ITSM workflows

• Powerful integrations with IT management apps

• Smart automations

• Extensive reporting capabilities

• Codeless customizations

• Deploy on cloud or on-premise

• Single sign on

• AD & LDAP synchronisation

• 95,000 customers across worldwide

• Over 10 years in the ITSM industry

Pricing:

• Starting from: $15.00/month
• Credit card required: N/A

• Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module in order to send automated mass emails to your contacts.

FAQs:

Does this service offer an API?

• Yes, Really Simple Systems offers a RESTful API.

What is this service generally used for?

• Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.

Does this service offer guides, tutorials and or customer support?

• Yes Really Simple Systems CRM makes it easy to get set up and get going. Resources include a Support hub with step by step guides on all the features of the system and how to use them as well as regular online tutorials and videos on how to use the CRM. Email support is free of charge for all customers including Free edition.

Who are the main user groups of this service?

• Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.

What are some applications this service is commonly used in tandem with?

• Xero, SageOne, Kashflow, Google calendar and Outlook calendar

What platforms does this service support? (e.g. native mobile apps)

• Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS

FAQs:

What are some applications this service is commonly used in tandem with?

• ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does this service offer guides, tutorials and or customer support?

• Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is this service generally used for?

• ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does this service offer multi-user capability? (e.g. teams)

• Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does this service integrate with any other apps?

• Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does this service offer an API?

• Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of this service?

• ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does this service support? (e.g. native mobile apps)

• ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry