Really Simple Systems CRM is a cloud-based CRM system, designed for small to medium sized business.The CRM includes everything a small business needs to keep on top of their sales and marketing. With an integrated email marketing module that includes GDPR compliance features to manage consent opt-in, you can send out automated bulk emails and track the responses straight into your CRM.
Really Simple Systems CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.
Software Description
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
Features
Customer Service
Sales Automation
Contact Sharing
A/B Testing
Conversion Tracking
Batch Permissions & Access
Third-Party Plugins/Add-Ons
Notifications
Audience Targeting
Calendar Management
External Integrations
Marketing Automation
API
Email Integration
Data Export
Data Import
Forecasting
Contact Management
Multi-User
Task Scheduling/Tracking
Lead Management
Customer Management
Dashboard
File Sharing
Scheduling
Features
Chat
Customer Management
Email Integration
Social-Media Integration
Notifications
Dashboard
Task Scheduling/Tracking
Billing/Invoicing
Analytics
Contact Management
Contact Sharing
External Integrations
Data Export
Third-Party Plugins/Add-Ons
Google Apps Integration
Multi-User
Data Import
Data Visualization
Scheduling
Summary
Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.
Summary
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
Pricing
Starting from: $15.00/month
Credit card required: No
Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module to send automated email marketing campaigns to your contacts.
Starter
$15.00
1 user(s) / month
Included in plan:
1000 Company Accounts
Unlimited Contacts
Unlimited Users
1 GB Document Storage
Two-way MailSync
Email and Online Chat Support
Online ‘self-service’ Support Hub
Sales Automation
Contact Management
Custom Reports
Custom Settings
API
Optional Marketing module
Professional
$33.00
1 user(s) / month
Included in plan:
Optional Service Desk module
Online 'self-service' Support Hub
Priority Technical Support
Two-way MailSync
Optional Marketing module
Free Email, Online Chat & Phone Support
API
Custom Reports
Custom Settings
Contact Management
Sales Automation
Quotations
5 GB Document Storage
User Permission Levels
Unlimited Users
Unlimited Contacts
5000 Company Accounts
Enterprise
$50.00
1 user(s) / month
Included in plan:
Free Online Team Training
Dedicated Account Manager
Top Priority Technical Support
Online 'self-service' Support Hub
Optional Service Desk module
Optional Marketing module
Free Email, Online Chat & Phone Support
Advanced Reporting
Advanced Custom Settings
User Level Permissions
API
Custom Reports
Custom Settings
Contact Management
Sales Automation
Quotations
Two-Way Mailsync
Unlimited Data Storage
Unlimited Users
Unlimited Contacts
Unlimited Company Accounts
Free
Free
Included in plan:
2 Users
100 Company Accounts
Unlimited Contacts
100 MB Document Storage
Email & Online Chat Support
Sales Automation
Contact Management
Custom Reports
Custom Settings
API
Pricing
Credit card required: N/A
Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month
FAQs
Does this service offer guides, tutorials and or customer support?
Yes. Really Simple Systems CRM makes it easy to get set up and get going. Resources include pull-our Help Drawers in all page sof the CRM linking to our Customer Support Hub whcih provides step by step guides on all the features of the CRM and tutorial videos. We run regular live and on-demand webinars, online chat plus free support for all customers.
Does this service integrate with any other apps?
Xero, KashFlow and Sage One accounting software;
Zapier
Does this service offer multi-user capability (e.g. teams)?
Yes. You can add multiple users, create user groups for your teams and set user permission levels to increase data security.
Does this service offer an API?
Yes, Really Simple Systems offers a RESTful API.
What is this service generally used for?
Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.
Who are the main user groups of this service?
Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.
What are some applications this service is commonly used in tandem with?
Xero, SageOne, Kashflow, Google calendar and Outlook calendar
What platforms does this service support?
Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS
FAQs
Who are the main user groups of this service?
This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
Yes. This service offers guides, tutorials and customer support across all levels.