Compare Really Simple Systems vs Freshdesk

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Software Description:

Really Simple Systems CRM is an easy to use cloud-based CRM system. Designed for small to medium sized business, the CRM includes everything a small business needs to keep on top of their sales and marketing. With integrated email marketing you can send out automated bulk emails and track the responses straight into your CRM.

Easy to set up and use, the CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Audience Targeting
  • Calendar Management
  • External Integrations
  • Marketing Automation
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • Contact Management
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Dashboard
  • File Sharing
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Starting from: $15.00/month
  • Credit card required: N/A
  • Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module in order to send automated mass emails to your contacts.

Starter

$15.00
1 user(s) / month
Included in plan:
  • 500 Company Accounts
  • 1 GB Document Storage
  • Two-Way Mailsync
  • Unlimited Contacts
  • Sales Automation
  • Contact Managment
  • Custom Reports
  • Custom Settings
  • Up to 10 Users
  • API
  • Additional Marketing Modules avalible

Professional

$33.00
1 user(s) / month
Included in plan:
  • 5000 Company Accounts
  • Unlimited Contacts
  • 5 GB Document Storage
  • Two-Way Mailsync
  • Custom Reports
  • Custom Settings
  • Contact Management
  • Unlimited Users
  • API
  • Additional Marketing Modules avalible

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unlimited Company Accounts
  • Unlimited Contacts
  • Unlimited Users
  • Unlimited Data Storage
  • Advanced Custom Reports
  • Advanced Custom Settings
  • User/Role Permission Levels
  • API
  • Two-Way Mailsync
  • Additional Marketing Modules avalible

Free

Free
Included in plan:
  • 2 Users
  • 100 Company Accounts
  • 100 MB Document Storage
  • Unlimited Contacts

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer an API?
  • Yes, Really Simple Systems offers a RESTful API.

  • What is this service generally used for?
  • Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.

  • Does this service offer guides, tutorials and or customer support?
  • Yes Really Simple Systems CRM makes it easy to get set up and get going. Resources include a Support hub with step by step guides on all the features of the system and how to use them as well as regular online tutorials and videos on how to use the CRM. Email support is free of charge for all customers including Free edition.

  • Who are the main user groups of this service?
  • Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.

  • What are some applications this service is commonly used in tandem with?
  • Xero, SageOne, Kashflow, Google calendar and Outlook calendar

  • What platforms does this service support? (e.g. native mobile apps)
  • Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: knowledge base, community forums, chat support, FAQ, and email support.

  • Does this service offer multi-user capability? (e.g. teams)
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
213
Followers:
1.15k

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
70.1k
Followers:
19.3k

Other:

Who uses Really Simple Systems
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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