Founded in 2019 by serial entrepreneur Adam Alfia, Real Time Feedback was a solution to an issue he found himself facing within his businesses. Contrary to the fact Alfia’s seafood chain, Shell Shack, had a consistent stream of diners, the chain received seldom online reviews. The occasional less-than-perfect ratings often highlighted issues that were easily rectifiable — if only management was aware. Determined to bridge the gap, Adam along with his brother, Kfir Alfia, ventured to develop an elegant solution that empowers customers to anonymously submit feedback directly to management, exemplifying their philosophy: “Help before they Yelp.”
About Spidergap
Spidergap is an online tool for creating and running 360° feedback assessments. Employee-focused feedback reports help workers identify priorities for improvement and take action on personal development. The solution can be used within organizations that want to assess 10 people, or 10,000. Spidergap is typically used by human resources, learning & development staff, leaders in small to medium-sized businesses, and consultants.
Users can create and manage assessments that are easy to understand and simple to use. Questionnaires are completely customizable and can be edited at any time. Spidergap’s online designer lets users drag-and-drop to add questions, add text or edit rating scales. Organizations can even add their own logo and other custom branding.
Spidergap’s feedback reports and personal development plans are easy to understand and focus on the end goal. They highlight employee performance results clearly and provide lists of top strengths and top areas to improve. The comparison table shows how many employees agreed with the desired improvements in relation to each area.
Respondents are asked to summarize the performance of other employees, and are included in the feedback reports. Spidergap reports show other staff members' suggestions on how an employee can build on his or her strengths, or how can they improve on their weakest areas. The development plan can be filled out by either the employee him- or herself, or with their line manager, focusing on three to five chosen areas to improve on. Plans should include a clear list of actions that will help the employee work towards improving overall performance. The report’s appendix gives users a complete breakdown of all feedback including current performance, desired performance and desired improvement.
About Qualtrics Employee Experience
Qualtrics Employee Experience helps companies understand the employee journey, automatically prioritize key drivers of training, engagement, and experience, and enable organizations to take action by making it dead simple to:
Measure & Baseline
Measure employee experiences at every major milestone of the employee lifecycle and establish baselines to measure future performance.
Prioritize & Predict
Prioritize and predict key drivers of engagement and experience. Drive action throughout the organization with role-based dashboards and action plans.
Act & Optimize
Continuously track and optimize employee experiences to build stronger teams, improve productivity, and cultivate a winning company culture.
Eliminate organizational blindspots
See your organization’s employee experience like you’ve never seen it before - a complete view of every lifecycle touchpoint.
Qualtrics makes it easy to easily measure and connect insights across the entire lifecycle—from recruitment to exit. View your comprehensive workforce health and engagement data in real-time and automatically populate key employee data from your HRIS or ATS into a single dashboard view.
Features
360 Degree Feedback
API
Batch Permissions & Access
Dashboard
Data Export
Data Import
Data Visualization
Employee Database
Employee Incentive Management
External Integrations
Feedback Management
Forecasting
Multi-Account
Multi-App
Multi-Currency
Multi-User
Notifications
Employee Engagement
Review Monitoring
Custom Assessments
Performance Reviews
Objectives Tracking
Comparative Reporting
Competency Assessment
Competency Scale
Gap Analysis
Mobile App
PDF Export
Multi-Source Feedback
Online Surveys
Paper Surveys
Participation Statistics
Performance Appraisal
Relationship Filtering
Department Rules
Review Moderation
Features
360 Degree Feedback
API
Batch Permissions & Access
Dashboard
Data Export
Data Import
Data Visualization
Employee Database
Employee Incentive Management
External Integrations
Feedback Management
Forecasting
Multi-Account
Multi-App
Multi-Currency
Multi-User
Notifications
Employee Engagement
Review Monitoring
Custom Assessments
Performance Reviews
Objectives Tracking
Comparative Reporting
Competency Assessment
Competency Scale
Gap Analysis
Mobile App
PDF Export
Multi-Source Feedback
Online Surveys
Paper Surveys
Participation Statistics
Performance Appraisal
Relationship Filtering
Department Rules
Review Moderation
Features
360 Degree Feedback
API
Application Tracking
Attendance Tracking
Batch Permissions & Access
Calendar Management
Data Export
Data Import
Email Integration
Employee Database
Employee Incentive Management
Employee Onboarding
Employee Training
External Integrations
Feedback Management
Gamification
Google Apps Integration
Multi-User
Notifications
Onboarding
Password & Access Management
Scheduling
Timesheets
Travel Management
Vacation & Absence Calendar
Video Courses
Time Management
Employee Engagement
Summary
smart QR codes placed around property
real time customer engagement
aggregate all review platforms into one portal
Summary
Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report
Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)
Best practice guidance, resources and tips
Customer support that people rave about
Summary
Manage your complete Employee lifecycle.
Track engagement and training progress.
Eliminate organizational blindspots.
Predict experience drivers with Qualtrics
Pricing
Credit card required: No
Employee assessments starting at $89/employee per year. Request more and receive discount pricing, for example:
25 employee assessments charges at $79/employee per year
50 employee assessments charged at $69/employee per year
100 employee assessments charged at $56/employee per year
250 employee assessments charged at $44/employee per year
As low as $12.50/employee per year
Spidergap also offers a 15% discount for charities and academic users.
Free Trial
Free
Included in plan:
All features - No Limitations
Try Spidergap for Free, as long as you need
FAQs
Does this service offer multi-user capability (e.g. teams)?
Add as many people as necessary for each location. No restrictions.
Does this service offer guides, tutorials and or customer support?
Live training, tutorial videos, and on-call help.
What is this service generally used for?
Customer engagement, risk mitigation, and review management
What platforms does this service support?
IOS, android, Mac OS, Windows. App not required.
Who are the main user groups of this service?
Brick and mortar businesses
Does this service integrate with any other apps?
Yes
FAQs
Who are the main user groups of this service?
Spidergap is the best for those looking for an easy to use solution that they can manage themselves and scale up. Typically these are HR / L&D staff, leaders in small businesses, and consultants or coaches.
Our ideal customer understands the potential of 360 degree feedback but has, until now, been unable to find a solution that employees love, that is also effective, scalable and affordable.
What is this service generally used for?
360 degree feedback - helping employees to prioritise their personal development based on feedback from others
What platforms does this service support?
Web-based, with support for all modern browsers and mobile devices
What are some applications this service is commonly used in tandem with?
Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).
Does this service integrate with any other apps?
You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).
Does this service offer an API?
No
Does this service offer multi-user capability (e.g. teams)?
Yes - you can add other users to your 360 project and decide what they can / cannot do.
Does this service offer guides, tutorials and or customer support?
Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email [email protected]
We have a small team of dedicated 360 Degree Feedback software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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