Founded in 2019 by serial entrepreneur Adam Alfia, Real Time Feedback was a solution to an issue he found himself facing within his businesses. Contrary to the fact Alfia’s seafood chain, Shell Shack, had a consistent stream of diners, the chain received seldom online reviews. The occasional less-than-perfect ratings often highlighted issues that were easily rectifiable — if only management was aware. Determined to bridge the gap, Adam along with his brother, Kfir Alfia, ventured to develop an elegant solution that empowers customers to anonymously submit feedback directly to management, exemplifying their philosophy: “Help before they Yelp.”
About Gallup Access
Gallup Access provides tailored advice and actionable next steps for managers and leaders.
Leadership and HR teams can explore the data using robust reporting and analytics tools such as organization-wide visualizations and heat map comparisons. Slice and dice your data in real time and generate ad hoc reports after employees complete your survey. Find patterns in the data using text analytics to group your employees’ written feedback into sentiment and topic categories.
Go beyond the annual survey with unlimited pulse capabilities that include expertly worded and researched questions to get you timely answers you need about changes in your workplace. Gallup Access draws on results from thousands of companies representing every key industry worldwide in our database to help you better understand challenges and opportunities and learn how to move forward using our action planning resources and tools.
In addition to the comprehensive survey tools and focused reporting, Gallup Access provides exclusive manager learning based on Gallup’s 80 years of advising and research. Your managers will learn how to respond to fluctuating workplace needs and the issues their team faces.
Help your managers inspire dedication to the organization and accelerate performance by using the CliftonStrengths assessment to identify what their teams do best and how they work best together. Team strengths grids and reporting, as well as individual discovery and analysis tools, are just one click away.
Gallup Access is everything you need to create an exceptional workplace — in one place. To learn more, request a demo.
Features
360 Degree Feedback
API
Batch Permissions & Access
Dashboard
Data Export
Data Import
Data Visualization
Employee Database
Employee Incentive Management
External Integrations
Feedback Management
Forecasting
Multi-Account
Multi-App
Multi-Currency
Multi-User
Notifications
Employee Engagement
Review Monitoring
Custom Assessments
Performance Reviews
Objectives Tracking
Comparative Reporting
Competency Assessment
Competency Scale
Gap Analysis
Mobile App
PDF Export
Multi-Source Feedback
Online Surveys
Paper Surveys
Participation Statistics
Performance Appraisal
Relationship Filtering
Department Rules
Review Moderation
Features
360 Degree Feedback
API
CRM Integration
Data Export
Data Import
Data Visualization
Employee Database
Employee Incentive Management
Employee Training
External Integrations
Feedback Management
Google Apps Integration
Multi-User
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Employee Engagement
Resource Management
Cloud Deployment
Migration to Cloud
Software Integration
Multi-Source Feedback
Performance Appraisal
Health Management
Process Reporting
Workflow Management
Rewards & Recognition
Summary
smart QR codes placed around property
real time customer engagement
aggregate all review platforms into one portal
Summary
Gallup's proven employee surveys with detailed action steps to take
The CliftonStrengths assessment and related team learning tools
Management advice and education based on decades of research and proven outcomes
Guided action planning form to help you create plans that tie to your business goals
Actionable data reporting with embedded advice and data visualizations
Intuitive administration tools that simplify platform management
FAQs
Does this service offer multi-user capability (e.g. teams)?
Add as many people as necessary for each location. No restrictions.
Does this service offer guides, tutorials and or customer support?
Live training, tutorial videos, and on-call help.
What is this service generally used for?
Customer engagement, risk mitigation, and review management
What platforms does this service support?
IOS, android, Mac OS, Windows. App not required.
Who are the main user groups of this service?
Brick and mortar businesses
Does this service integrate with any other apps?
Yes
FAQs
What platforms does this service support?
Yes! We encourage you to reach out to us at 1-888-486-9104 (M-Th, 7am-7pm; F, 7am-5pm CST) or [email protected] for technical support.
Does this service offer guides, tutorials and or customer support?
Yes! You can find tutorials in the Resources tab of the platform or you can reach out to us for a free demo of the platform.
Who are the main user groups of this service?
HR managers and leaders at your organzation.
Does this service offer multi-user capability (e.g. teams)?
Our platform is designed for individuals, teams, and organizations.
What is this service generally used for?
Creating an exceptional workforce by empowering your managers, developing your employees, and improving your organization's performance.
We have a small team of dedicated 360 Degree Feedback software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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