Compare ReachOut Suite vs Service Autopilot vs ServiceMax

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Crozscore:

70%
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21%
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Crozscore:

80%
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37%

Crozscore:

85%
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81%
41%
no significant changes
ReachOut Suite screenshot view 5 more Service Autopilot screenshot view 3 more ServiceMax screenshot view 5 more

Software Description:

ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available.

ReachOut includes tools to help users organize, schedule, dispatch and track work, as well as deliver and analyze field services. Users can manage team utilization and assign work using a drag and drop interface. Mobile apps for iOS and Android allow field staff to update job information from the job site, and workers are automatically notified about schedule changes.

The ReachOut customer repository stores client interaction history and users can view prior activities and past client purchases from a single dashboard. Users can construct configurable and reusable inspection workflows with a guided data collection interface from a smartphone or desktop.

  • The World's Most Affordable Field Services Organizer
  • A simple-to-use mobile app
  • A cloud-based control system
  • Trusted by over 10,500 field technicians
  • Record Customer Requests with Tickets, Manage Inspections and Audits, Manage Jobs and Work Orders
  • Automate field service operations to improve efficiency and save money
  • For managers and back office staff, the easy-to-use software coordinates all field service operations and customer interactions in a single platform
  • For field personnel, the free app on their own smartphone is the cure for all their paperwork headaches

Support is offered through an online knowledge base, email and teleconference.

Software Description:

Service Autopilot is application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of Customer Relationship Management (CRM).
It offers managing reporting of contact information, customer support inquiries, invoicing information, payment information, billing information, scheduled service information and job estimate information.
One system runs entire company. Users get control of their time, scheduling, expenses, employees, marketing, and profits.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Features:

  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • Customer Management

Features:

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Summary:

  • Unlimited Customizable Forms

  • Unlimited Assignments

  • Interactive Dashboard

  • Estimate & Invoice Creation

  • User Role Creation

  • Offline Sync Ability

  • Smart Fields with Skip Logic

  • Simple Drag and Drop Scheduler

  • Pipeline view for Tracking Tasks

  • Annotated Photos

Summary:

  • Job Management

  • Contract Management

  • Billing & Invoicing

  • Interactive Map

  • Payroll Management

  • Quotes / Estimates

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Basic – $30/user/month or $25/user/month (Annual Billing)

Free
Included in plan:
  • All Features More than 3 Users Team Management + 1GB additional storage

Enterprise – By quote


1 user(s) / month
Included in plan:
  • All Features Single Tenant Cloud On-Premise Custom Features IoT Support Volume Pricing Integrations API Access

Pricing:

  • Credit card required: N/A
  • Startup: $47/month
    Pro: $79.97/month
    More options:
    QuickBooks Full Two-Way Sync: $25/month
    Extra Office Users: $25/month
    Extra Mobile Users: $15/month
    Advanced Mapping: $47/month
    Client Portal: $19.97/month
    Invoice Service: $0.99/ea.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support is offered through an online knowledge base, email and teleconference.

  • What are some applications this service is commonly used in tandem with?
  • Nil

  • What platforms does this service support?
  • Web app and Mobile app (Android & iOS)

  • Does this service integrate with any other apps?
  • No

  • Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Field Staffs and their managers

  • What is this service generally used for?
  • Field Service Mangement

FAQs:

    Who are the main user groups of this service?
  • Main users are: scientific and technological services and research and design relating providers.

  • What is this service generally used for?
  • It is used for managing service businesses.

  • What platforms does this service support?
  • Web Based; Mobile: Android and iOS

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with QuickBooks.

  • Does this service integrate with any other apps?
  • There is QuickBooks Integration available.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Documentation; Webinars; Live Online Help.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
3.87k
Followers:
730

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Other:

Who uses ReachOut Suite
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, French, Japanese, English
Regional Restrictions:
No restrictions.
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