Compare ReachOut Suite vs ServiceMax vs Jobber

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Crozscore:

71%
what is this?
23%
no significant changes

Crozscore:

88%
what is this?
90%
42%
interest falling

Crozscore:

88%
what is this?
90%
47%
interest falling
ReachOut Suite screenshot view 5 more ServiceMax screenshot view 5 more Jobber screenshot view 4 more

Software Description:

ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available.

ReachOut includes tools to help users organize, schedule, dispatch and track work, as well as deliver and analyze field services. Users can manage team utilization and assign work using a drag and drop interface. Mobile apps for iOS and Android allow field staff to update job information from the job site, and workers are automatically notified about schedule changes.

The ReachOut customer repository stores client interaction history and users can view prior activities and past client purchases from a single dashboard. Users can construct configurable and reusable inspection workflows with a guided data collection interface from a smartphone or desktop.

  • The World's Most Affordable Field Services Organizer
  • A simple-to-use mobile app
  • A cloud-based control system
  • Trusted by over 10,500 field technicians
  • Record Customer Requests with Tickets, Manage Inspections and Audits, Manage Jobs and Work Orders
  • Automate field service operations to improve efficiency and save money
  • For managers and back office staff, the easy-to-use software coordinates all field service operations and customer interactions in a single platform
  • For field personnel, the free app on their own smartphone is the cure for all their paperwork headaches

Support is offered through an online knowledge base, email and teleconference.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

Jobber helps field service professionals create quotes, schedule activities, issue invoices, and get paid faster. This solution is built for small and medium-sized businesses; it is easy-to-use and incredibly flexible.

Field services, like plumbers, lawn care professionals, computer services, residential cleaners, and similar contractors can make use of this service's management capabilities. Jobber enables them to establish smooth communication between management and field workers, getting a great deal of work done.

Particularly dominant feature of this platform is its scheduling system, assuring optimal field allocation and efficiently mapped routes.

Features:

  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • Customer Management

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • Multi-User
  • Dashboard
  • Payroll
  • Tax Management
  • Expense Tracking
  • Customer Management
  • External Integrations
  • Route Optimization
  • Calendar Management
  • Notifications
  • Contact Management
  • Data Import
  • Data Export
  • Scheduling

Summary:

  • Unlimited Customizable Forms

  • Unlimited Assignments

  • Interactive Dashboard

  • Estimate & Invoice Creation

  • User Role Creation

  • Offline Sync Ability

  • Smart Fields with Skip Logic

  • Simple Drag and Drop Scheduler

  • Pipeline view for Tracking Tasks

  • Annotated Photos

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • Scheduling

  • Job Tracking

  • Billing

  • Invoicing

  • Quote Management

  • Electronic Payments

  • CRM

  • Mapping Feature

  • Customized Reporting

  • Real-Time Data Capture

Basic – $30/user/month or $25/user/month (Annual Billing)

Free
Included in plan:
  • All Features More than 3 Users Team Management + 1GB additional storage

Enterprise – By quote


1 user(s) / month
Included in plan:
  • All Features Single Tenant Cloud On-Premise Custom Features IoT Support Volume Pricing Integrations API Access

Jobber

$69.00
Subscription / Month
Included in plan:
  • 1 Pro User
  • Unlimited Basic Users

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support is offered through an online knowledge base, email and teleconference.

  • What are some applications this service is commonly used in tandem with?
  • Nil

  • What platforms does this service support?
  • Web app and Mobile app (Android & iOS)

  • Does this service integrate with any other apps?
  • No

  • Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Field Staffs and their managers

  • What is this service generally used for?
  • Field Service Mangement

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Jobber offers unlimited Basic Users capability.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: FAQs, Webinars, Chat, Phone Support, Video Tutorials, Email, Jobber Academy.

  • Does this service integrate with any other apps?
  • Integrations available: Xero, QuickBooks, Stripe, Square, BrainTree, PayPal, Authorize.net, MailChimp, Campaign Monitor, Zapier, Google Calendar, Fundbox.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized field service industries.

  • What platforms does this service support?
  • This is web-based platform, with Android and iOS mobile apps.

  • Does this service offer an API?
  • No API.

  • What are some applications this service is commonly used in tandem with?
  • Jobber is most commonly used in tandem with accounting and payment processing applications.

  • What is this service generally used for?
  • Jobber is used for field service management.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
7.93k
Followers:
3.81k

Other:

Who uses ReachOut Suite
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, French, English, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses Jobber
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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