Compare ReachOut Suite vs ServiceMax vs ClickSoftware

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85%
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87%
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41%
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ReachOut Suite screenshot view 5 more ServiceMax screenshot view 5 more ClickSoftware screenshot view 4 more

Software Description:

ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available.

ReachOut includes tools to help users organize, schedule, dispatch and track work, as well as deliver and analyze field services. Users can manage team utilization and assign work using a drag and drop interface. Mobile apps for iOS and Android allow field staff to update job information from the job site, and workers are automatically notified about schedule changes.

The ReachOut customer repository stores client interaction history and users can view prior activities and past client purchases from a single dashboard. Users can construct configurable and reusable inspection workflows with a guided data collection interface from a smartphone or desktop.

  • The World's Most Affordable Field Services Organizer
  • A simple-to-use mobile app
  • A cloud-based control system
  • Trusted by over 10,500 field technicians
  • Record Customer Requests with Tickets, Manage Inspections and Audits, Manage Jobs and Work Orders
  • Automate field service operations to improve efficiency and save money
  • For managers and back office staff, the easy-to-use software coordinates all field service operations and customer interactions in a single platform
  • For field personnel, the free app on their own smartphone is the cure for all their paperwork headaches

Support is offered through an online knowledge base, email and teleconference.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Features:

  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • Customer Management

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Summary:

  • Unlimited Customizable Forms

  • Unlimited Assignments

  • Interactive Dashboard

  • Estimate & Invoice Creation

  • User Role Creation

  • Offline Sync Ability

  • Smart Fields with Skip Logic

  • Simple Drag and Drop Scheduler

  • Pipeline view for Tracking Tasks

  • Annotated Photos

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Basic – $30/user/month or $25/user/month (Annual Billing)

Free
Included in plan:
  • All Features More than 3 Users Team Management + 1GB additional storage

Enterprise – By quote


1 user(s) / month
Included in plan:
  • All Features Single Tenant Cloud On-Premise Custom Features IoT Support Volume Pricing Integrations API Access

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support is offered through an online knowledge base, email and teleconference.

  • What are some applications this service is commonly used in tandem with?
  • Nil

  • What platforms does this service support?
  • Web app and Mobile app (Android & iOS)

  • Does this service integrate with any other apps?
  • No

  • Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Field Staffs and their managers

  • What is this service generally used for?
  • Field Service Mangement

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
Followers:

Other:

Who uses ReachOut Suite
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Italian, Japanese, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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