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About Re:Plain

Re:Plain is a live-chat service for a website where people respond 16 times faster. Be in touch with your clients through Telegram, WhatsApp, or Facebook Messenger. Fast, functional, and free live-chat service for your website.

You will always be online, and you don’t need to install any other applications. All communication is just as simple as a chat with your friends. All settings of your live chat come from your messenger.

FEATURES:

1. Unlimited operators
An unlimited number of people who can respond to clients. And you can transfer clients between operators easily.

2. Template answers
Add and use response templates to save time.

3. Scheduling
You can set Re:plain to switch On and Off automatically according to your working hours.

4. Video and audio calls
Sell your products or services by replying to your website visitors via a video. Share details, answer questions and help them to make a choice.

5. Customization
When you need to make your Re:plain icon match your style — just do it! You can make it any colour. Set up your logo in the chat, change the welcome message.

*6. Integration with Google Analytics *
Re:plain allows you to send data directly into most popular analytics platforms Google Analytics.

7. Zapier Integrations
Connect Re:plain with all the apps you use. Send customer’s info to your CRM, translate on the go or find your own way to be more productive. Connect Re:plain with 2500+ apps using Zapier!

8. Banners
Sometimes you have to say something really important. To announce a sale or promote a new achievement, highlight your new service or just pay your clients’ attention to a FAQ section.

9. Custom Forms
You can gather your visitor’s information you really need in a Customized Forms. If you need some special details from your customers — now you can get it!

10. Click to chat
Place a link to open Re:plain anywhere you need. Place it to your text, main MENU or even to an image. Also you can create additional buttons and also place it anywhere you need. Be free!

11. Video welcome
To increase the loyalty of your customers, to engage them and to create an unique personal experience of communication with your company there is a Video welcome. In addition to your default welcome message you can add video. It’s simple. Just upload your video on YouTube and set this link to our feature Video welcome.

12. Active invitation
You can set preferred time when the first welcome message will be shown to your visitors. Learn more

13. Operator’s ratings
Let your clients evaluate the quality of your service. Learn more

About Rocket.Chat

Simplify your communication with the all-in-one platform made for customer support and team collaboration. Lead with the open-source power: data security and flexibility at your hands.

Rocket.Chat is a reliable communication platform for high-private team chatting and collaboration. Highly scalable, the solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A huge advantage of Rocket.Chat is our Omnichannel feature, that allows you to let your customers choose how to contact you (Whatsapp, social media, website).

+10M users trust Rocket.Chat to obtain:

  • The best cost-benefit enterprise communication platform
  • A remote-first platform for team collaboration
  • Data-privacy ensured (GDPR, HIPAA, CCPA, you name it)
  • Seamless adaptation for all kinds of companies & unlimited Integrations

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • A free unlimited number of operators available to reply to customers

  • Integration with 2500+ apps using Zapier

  • Response Templates

  • Widget Customization

  • Banners

  • Custom Forms

  • Video and Audio calls

  • Automate support

  • Transferring clients between operators + chat history

  • Active invitations

Summary

  • Team collaboration and instant messaging

  • Integrate Live Chats to your website and talk to your customers

  • No ads, no trackers. You own your data, chose where to host it and where to store usage.

  • DevOps

  • Numerous integrations

Pricing

Re:plain Basic Version

Free
Included in plan:
  • Unlimited operators, chats and websites
  • Reply templates
  • Online/Offline modes
  • Widget customization
  • Available in 22 languages
  • Works on any device
  • Chat history saved directly in your messenger.

Re:plain Infinity Version

$11.00
1 user(s) / month
Included in plan:
  • Unlimited number of operators and chats
  • Transfer clients from one operator to another together with their chat history.
  • Any messenger link
  • Operator's ratings
  • Preferable working hours
  • Banners
  • API access
  • ....plus all other available add-ons

Individual

$3.99
1 user(s) / month
Included in plan:
  • Select and buy only the individual add-ons that you need.

Pricing

Enterprise

$6.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Custom Domain
  • High Scalability Cluster
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • Read Receipt
  • Message Auditing Panel
  • Engagement Dashboard
  • [Omnichannel] Manual & Auto Chat Routing
  • Smart Chat Routing
  • Queue Management
  • Transfers
  • Priority Assignment
  • Chat Tagging
  • Canned Responses
  • Concurrent Chat Limit
  • Queue Waiting Time
  • Advanced Queue Monitoring
  • Office Hours Control
  • Integrations & API
  • Analytics API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Realtime Translation
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Post-incident Reports
  • Onboarding Call
  • Migration Assistance - Available for Purchase
  • On-Call Upgrade Assistance - Available for Purchase
  • Atlassian Integration Apps Bundle

Pro

$3.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • 10000 monthly Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Unlimited Push Notifications
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Atlassian Integration Apps Bundle

Community

Free
Included in plan:
  • Users - Recommended 1k
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Unlimited Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • 1000 monthly - Push Notifications
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Atlassian Integration Apps Bundle

Cloud Gold

$6.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Custom Domain
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Storage - 20TB
  • 1000 Integrations
  • Conferencing Server
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • Read Receipt
  • Message Auditing Panel
  • Engagement Dashboard
  • [Omnichannel] Manual & Auto Chat Routing
  • Smart Chat Routing
  • Queue Management
  • Transfers
  • Priority Assignment
  • Chat Tagging
  • Canned Responses
  • Concurrent Chat Limit
  • Queue Waiting Time
  • Advanced Queue Monitoring
  • Office Hours Control
  • Integrations & API
  • Analytics API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Realtime Translation
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • LDAP / Active Directory
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • 24/7 Phone
  • Support Entitlement
  • Post-incident Reports
  • Onboarding Call
  • Migration Assistance - Available for Purchase
  • On-Call Upgrade Assistance - Available for Purchase
  • Atlassian Integration Apps Bundle
  • SLA - Monthly Uptime 99,9%

Cloud Silver

$4.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Custom Domain
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Storage - 5TB
  • 100 Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • White Label (Branding)
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Social Network Login
  • Omnichannel Integrations
  • Analytics Reporting
  • Multifactor Authentication
  • Customizable User Permission
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • SLA - Monthly Uptime 99,9%
  • Online Ticket Creation
  • 24/7 Email
  • Support Entitlement
  • Post-incident Reports
  • Atlassian Integration Apps Bundle
  • LDAP / Active Directory

Cloud Bronze

$2.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited Messages History
  • Public Channels
  • Private Channels
  • Broadcast Channel
  • Conferencing Server
  • Storage - 1TB
  • 5 Integrations
  • Multilanguage Interface
  • Desktop Apps
  • Mobile Apps
  • End To End Encryption
  • [Omnichannel] Manual & Auto Chat Routing
  • Queue Management
  • Transfers
  • Chat Tagging
  • Office Hours Control
  • Integrations & API
  • Realtime Monitoring
  • Facebook & WhatsApp Integration
  • SMS & CRM Integration
  • Unlimited Push Notifications
  • Analytics Reporting
  • Documentation & Tutorials
  • Tutorial Videos
  • Forums
  • Features or Bugs
  • Online Ticket Creation
  • 24/7 Email
  • Support Entitlement
  • Post-incident Reports
  • Atlassian Integration Apps Bundle

FAQs

    Does this service offer an API?
  • Yes, it does. Integrate Re:plain with your services, databases, or CRM, exchange with the data, and expand features of the business.

  • Does this service offer multi-user capability (e.g. teams)?
  • Re:plain provides a free unlimited number of operators available to reply to customers. It allows your operators to transfer clients to one another and add notes about the clients.

  • Does this service integrate with any other apps?
  • Re:plain works on any website or CMS platform and you can integrate it into your mobile application, CRM, support services, or ERP. It also offers a Service to Service feature which allows businesses to increase their revenue as well as their customers'. Connect Re:plain with 1500+ apps using Zapier!

  • What platforms does this service support?
  • The operator or website owner has to have one of the supported messengers (WhatsApp, Telegram, or Facebook messenger). A control panel is located directly in a chosen messenger.

  • Who are the main user groups of this service?
  • Re: Plain is perfect for small and middle businesses. It can effectively solve two big directions of work: communication with potential clients and technical support. We believe it suits e-commerce (Electronics & Photo; Computers & Accessories; Health & Personal Care; Home & Kitchen; Car & Motorbike) and Med—Tech industry (Online consultations; Marketplaces; Insurance; GPs and clinics; Psychology consultations; Mental health). Nevertheless, a big number of features will let every business find its own benefits.

  • What is this service generally used for?
  • Capture more leads using instant online support and increase follow-up potential. Communicate with website visitors, promote products, services, and special offers, give support, talk with clients, collect contact details, accumulate statistical data, and much more.

  • Does this service offer guides, tutorials and or customer support?
  • Please, visit Re:plain's Help Center and Documentation for help. Technical support is also available.

FAQs

    What is this service generally used for?
  • All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.

Vendor Information

Founded:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Re:Plain
  • Personal
  • Freelance
  • Startups
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Arabic, Czech, German, English, French, Hebrew, Hindi, Italian, Indonesian, Chinese, Uzbek, Thai, Russian, Bulgarian, Ukrainian, Spanish, Norwegian, Swedish, Romanian, Persian, Polish, Portuguese
Regional Restrictions:
No restrictions.

Other

Who uses Rocket.Chat
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian
Regional Restrictions:
No restrictions.
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