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About Symbl.ai

Symbl’s contextual conversation intelligence platform provides scalable, secure speech recognition and contextual analytics to build differentiated experiences from voice, video or text data in realtime. Generate action items, questions, appointments, topic hierarchy, topics, sentiments, action phrases and your custom entities and so much more without any upfront training data. We give you the comprehensive suite of APIs, machine learning infrastructure and customizable experiences to analyze and act on the human conversation data at scale.

About Aspect Via

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

About Trint

Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trint’s online software and then transcribed using automated speech recognition. The Trint Editor is the marriage of a text editor to an audio/video player: the transcribed text is “stitched” to the audio or video file, making it simple to search, verify and edit the machine-generated transcripts. Users can instantly time the length of their soundbites. They can export their verified transcripts as an MS Word document, as VTT and SRT for subtitles, or as EDL (edit decision list) for video editing. They can embed their video files with interactive transcripts using the brand-new Trint Player for fast global distribution and to greatly improve SEO. The web-based software is complemented by an iPhone mobile app that allows users to record, upload and view transcripts; future plans for the mobile app also include the ability to edit transcripts.

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • External Integrations
  • Multi-User
  • Project Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Sentiment Analysis
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Audio Recording
  • Automatic Transcription

Summary

  • Add Conversation intelligence to your app/workflow with powerful, yet painless and reliable APIs.

  • Get access to contextually analyzed conversation data along with the speech recognition without any upfront training directly using SIP, PSTN, Websocket or REST endpoints.

  • Send real-time or asynchronous audio, video or text to the APIs with advanced configurations like custom vocabulary, speaker separation, phone or video models, external metadata that increases accuracy.

Summary

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Summary

  • Search, edit and collaborate to get the most out of your audio and video content

  • Transcribe audio and video files efficiently and cost effectively

  • Export your verified transcripts as an MS Word document, as VTT and SRT for subtitles, or as EDL (edit decision list) for video editing

  • Embed your video files with interactive transcripts using the brand-new Trint Player for fast global distribution and to greatly improve SEO

Pricing

Free credits for Voice or Text Analysis

Free
Included in plan:
  • Free 100 minutes of equivalent voice or text usage
  • Speech Recognition and all AI capabilities included

Pay as you go, per minute

$0.06
1 user(s) / month
Included in plan:
  • Flexible pay as you go pricing without any upfront commitment

Committed Volume Pricing


1 user(s) / month
Included in plan:

Pricing

Trial

Free
Included in plan:
  • 30 minutes of upload
  • Unlimited editing and sharing of transcripts

Pay As you Go

$15.00
1 user(s) / month
Included in plan:
  • 1 hour of upload time available for 12 months
  • Unlimited editing and sharing of transcripts
  • Markers

Basic

$40.00
1 user(s) / month
Included in plan:
  • 3 hour of monthly subscription
  • One bill each month
  • Unlimited editing and sharing of transcripts
  • Upgrade or cancel any time
  • Multicolor highlights
  • Speaker seperation
  • Markers

Supercharged

$120.00
1 user(s) / month
Included in plan:
  • 10 hour monthly subscription
  • One bill each month
  • Unlimited editing & sharing of transcripts
  • Upgrade or cancel anytime
  • Read-only sharing
  • Speaker separation by paragraph
  • Multicolor highlights
  • Markers

Enterprise


1 user(s) / month
Included in plan:
  • API for Enterprise Integration
  • Single Sign On: Seamlessly integrate with your existing user accounts
  • Enterprise Dashboard: Create internal team, monitor and control access
  • Secure Data: No one sees your audio files, video files or transcripts but you. ISO/IEC 27001 forms the bedrock of our security
  • Enterprise level customer support
  • Full access to Trint editor features

FAQs

    What is this service generally used for?
  • Build conversation intelligence into your speech or video driven applications or workflow with Symbl’s comprehensive suite of APIs and developer tools. Go beyond basic speech recognition, and extract contextual understanding from conversations, video clips, live streaming sessions, conference calls, etc… to create more robust functionality within apps and/or workflows:

    • Real Time Speech Recognition and Speaker Diarization - automatically recognize and separate individual speakers
    • Sentiment Analysis - determine the mood of individual speakers or presenter
    • Action items - automatically create action items as a follow up to important business meetings and documents
    • Topics of Discussion - distill key topics from the conversations or video clip
    • Entity Recognition - real time identification of speaker names, organization, location, dates and more
    • Conversational Analytics - Measure talk-to-listen ratios, sentence level and topic based sentiments, and more
    • See API documentation for more possibilities
  • Does this service offer an API?
  • Symbl's API is a ready to plug-in solution for developers to add real-time conversational intelligence to their communication products and workflows.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

    Symbl Documentation: more info our APIs and developer tools
    Github: Check out our repo and sample applications
    Postman: Access the Symbl collection and start testing
    Twitter: Follow and/ot Tweet us at @SymblDev anytime
    Slack: reach out to our channel with any questions or comments

  • What are some applications this service is commonly used in tandem with?
    • Pre/In/POst Meeting Experience for VIdeo Conference Apps
    • Call Tracking and Compliance for Call Centre Workflows
    • Sales Intelligence powered by conversation intelligence
    • Content Moderation and Content Distribution
    • Business Intelligence powered by Conversation Analytics
    • Webinars and Events - Live Captioning
  • Does this service offer multi-user capability (e.g. teams)?
  • Platform login is per user only at the moment which enables you to get API access keys and start building. Building with your teams in a part of the product roadmap.

  • Does this service integrate with any other apps?
  • APis and SDKs for Javascript that works with REST, Websockets, SIP and PSTN interfaces

    Refer to API Documentation to view a list of all integration interfaces
    Refer to open source integrations with Twilio, Agora on GitHub Repo

  • What platforms does this service support?
  • Communication APIs like Twilio, Agora, WebRTC based apps, Messaging Apps
    REST APIs
    Websocket or Streaming Video or Audio Content
    Call Recordings, Files, Voicemails, Sessions
    VoIP based integrations

  • Who are the main user groups of this service?
  • Developers or builders working on communication or conversation related apps or workflows on voice, video or text and looking to add AI/ML capabilities without spending any time in building or training ML models.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

FAQs

    Does this service integrate with any other apps?
  • Yes! Trint offers Zapier integrations and has a plugin for Adobe Premiere.

  • Does this service offer an API?
  • For all API related requests please contact [email protected]

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! Team options with sharing/collaborative features are available.

  • What are some applications this service is commonly used in tandem with?
  • Adobe Premiere, Zapier

  • What platforms does this service support?
  • Google Chrome, Firefox, Safari, iOS

  • What is this service generally used for?
  • Trint makes it easy to:

    • Convert your audio and video files into text
    • Polish transcripts to perfect in minutes
    • Make your audio and video files searchable
    • Put captions on your videos
    • Share bite-sized chunks of audio and video online
  • Does this service offer guides, tutorials and or customer support?
  • Video explanations, help forums, and customer support are available and easy to access.

  • Who are the main user groups of this service?
  • Journalists, Marketers, Media, Video production, Higher Education, Research, Financial services, Recruitment, Conferences, Government

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
552

Vendor Information

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Symbl.ai
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses Trint
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, French, German, Spanish, Italian, Portuguese, Russian, Polish, Finnish, Hungarian, Dutch, Danish, Swedish
Regional Restrictions:
No restrictions.
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