Compare Ramco Logistics vs actiTIME vs Freshdesk

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Crozscore:

81%
what is this?
80%
42%
no significant changes

Crozscore:

88%
what is this?
88%
39%
no significant changes

Crozscore:

86%
what is this?
80%
58%
no significant changes
Ramco Logistics screenshot actiTIME screenshot view 4 more Freshdesk screenshot

Software Description:

Ramco Logistics Suite is a unified cloud based software for Third Party Logistics providers, Freight forwarders and Courier service providers. Ramco Logistics enables to drive optimization and maximize productivity through disruptive tech around mobility, Command Center & in-memory optimization.

Ramco Logistics’ unique offering encompasses but not limited to

• Unified Logistics Software including HR & Finance

• Flexible & Scalable solution to uberize operations.

• In Memory based Optimization enabling real-time scheduling & routing

• Command center for end to end visibility of operations

• Predictive Analysis to measure profitability

Ramco Logistics is scalable and can be deployed on cloud or on-premise. It supports integration with most of the existing business applications. It is ideal for any organization who want to optimize their operations, embark on Digital transformation and thrive digitally. Ramco ERP caters to both medium and large scale enterprises.

Ramco is a fast growing cloud enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of Logistics, ERP, Asset Management, HCM & Global Payroll, Time & Attendance and M&E MRO for Aviation. Ramco is a trusted cloud technology provider for 1000+ customers empowering 150,000+ end users globally.

Software Description:

actiTIME is a web timesheet software. It allows you to enter the time you spend on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs. actiTIME streamlines the corporate business process and helps its users organize their work better, increase company performance and collect both critical billing and payroll information.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Customer Management
  • Dashboard
  • Scheduling
  • Notifications
  • Inventory Tracking
  • Data Import
  • External Integrations
  • Data Visualization
  • API
  • Data Export
  • Calendar Management
  • Third-Party Plugins/Add-Ons
  • Supplier Management
  • Project Management
  • Budgeting
  • Contact Management
  • Lead Management
  • Lead Scoring
  • Forecasting
  • Multi-User
  • Expense Tracking
  • Accounts Payable

Features:

  • Billing/Invoicing
  • Notifications
  • Project Management
  • Timesheets
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Unified Logistics Software including HR & Finance

  • Flexible & Scalable solution to uberize operations

  • In Memory based Optimization enabling real-time scheduling & routing

  • Command Center for end to end visibility of operations

  • Predictive Analysis to measure profitability

Summary:

  • Accurate Client Billing & Invoicing: Locking time-track once a timesheet is approved will make the invoicing 100% accurate.

  • Track Time with Pleasure: Let your team track time in a convenient, friendly-looking timesheet at the desk or on the go.

  • Email Reminders: Automated notifications will remind users about unfilled timetrack, deadlines and worked out task estimate.

  • Manage user accounts: Flexible user settings will allow to create personal schedules and rates, define user roles and make project assignments.

  • Effective Tools for Work Management: Task deadlines and estimates will help your team stick to the plan and deliver results on time.

  • Powerful Reporting: Powerful actiTIME reporting tool allows you to gather time and billing data in a number of detailed reports and colorful charts.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Starting from: $35.00/month
  • Credit card required: No
  • actiTIME Basic - from $55 USD (one-time payment)
    actiTIME Pro - from $799 USD (one-time payment)
    actiTIME Online - from $35 (monthly)

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service integrate with any other apps?
  • Ramco Logistics suite integrates with most of the HR/ERP/Financial applications available on market.

  • Who are the main user groups of this service?
  • Ramco Logistics Suite is used by Third Party Logistics providers, Freight forwarders and Courier service providers with any fleet size.

  • What platforms does this service support?
  • Ramco Logistics is supported on web. iOS, Windows and Android. It can be accessed anywhere, anytime on the go.

  • Does this service offer guides, tutorials and or customer support?
  • Ramco provides L1 support over call, emails and through the web while L2 and L3 support based on the criticality of the issue are addressed by the Support team closest to the customer location.

    Online and Demo instances are shared for training users on the application. Depending on the learner's choice, training is delivered through Instructor-led classroom training, Instructor-led virtual classroom training and Webinar.

FAQs:

    Who are the main user groups of this service?
  • actiTIME works for companies of any size and any business type.

  • What platforms does this service support?
  • Windows
    Unix
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • actiPLANS
    Quickbooks

  • Does this service integrate with any other apps?
  • actiPLANS
    Quickbooks

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • It helps track time spent on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs.

  • Does this service offer guides, tutorials and or customer support?
  • We provide User Guide, helpful PDF docs, FAQ and customer support via email or phone.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
22.7k
Followers:
1.17k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses Ramco Logistics
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Regional Restrictions:
No restrictions.

Other:

Who uses actiTIME
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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