Compare Ramco ERP vs Freshdesk vs ePROMIS

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Ramco ERP screenshot view 2 more Freshdesk screenshot ePROMIS screenshot

Software Description:

Ramco ERP is a comprehensive cloud ERP solution catering to the needs of fast growing enterprises. Ramco's cognitive and post-modern ERP software help optimize complex business processes.

Ramco ERP’s unique offering encompasses but not limited to:

  • Unified solution - Power of One
  • Flexible workflow based approach
  • In Memory based real-time optimization engine
  • Cognitive & self learning solution
  • Powerful Analytics

Ramco ERP is scalable and can be deployed on cloud or on-premise. It supports integration with most of the existing business applications. Ramco ERP is ideal for any organization who want to optimize their operations , embark on Digital transformation and thrive digitally. Ramco ERP caters to both medium and large scale enterprises.

Ramco is a fast growing cloud enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of ERP, Asset Management, Logistics, HCM and Global Payroll, Time & Attendance and M&E MRO for Aviation. Ramco is a trusted cloud technology provider for 1000+ customers empowering 150,000+ end users globally.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

ePROMIS ERP is developed with larger organizations in mind. This advanced customizable ERP solution empowers you to synchronize all aspects of your business, share data, drive performance, cut costs, and maximize profitability.

ePROMIS ERP tackles the entire spectrum of enterprise functionalities, including finance, supply chain, assets, projects, analytics, human resources, customer relations and planning. This Full-fledged Enterprise solution can be customized according to the nature and organizational structure of the company, resulting an exclusive enterprise solution integrating proven best practices and organization’s best practices.

With ePROMIS Solutions, the sky is the limit. Turn your massive data into insights, keep your workforce productive and get things done quickly with the mighty Business Intelligence tools of ePROMIS ERP.

Features:

  • Travel Management
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Inventory Tracking
  • Multi-Currency
  • Scheduling
  • Calendar Management
  • Dashboard
  • Customer Management
  • Notifications
  • Supplier Management
  • Expense Tracking
  • Forecasting
  • Data Export
  • External Integrations
  • Data Visualization
  • Budgeting
  • Data Import
  • API
  • Project Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Contact Management
  • Tax Management
  • General Account Ledger
  • Password & Access Management
  • Lead Scoring
  • Lead Management
  • Accounts Payable
  • Accounts Receivable
  • Natural Resources
  • Vacation Calendar
  • Timesheets
  • Payroll
  • Batch Permissions & Access
  • Feedback Management
  • Employee Incentive Management
  • Attendance Tracking
  • Employee Database
  • 360 Degree Feedback
  • Employee Onboarding
  • Calendar Management
  • Scheduling
  • Travel Management
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Inventory Tracking
  • Multi-Currency
  • Dashboard
  • Customer Management
  • Project Management
  • Notifications
  • Supplier Management
  • Expense Tracking
  • Forecasting
  • Data Export
  • External Integrations
  • Data Visualization
  • Budgeting
  • API
  • Data Import

Summary:

  • Unified solution - Power of One

  • Flexible workflow based approach

  • In Memory based real-time optimization engine

  • Cognitive & self learning solution

  • Powerful Analytics

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Who are the main user groups of this service?
  • Ramco ERP is ideal for any organization who wants to optimize their operations, embark on Digital transformation and thrive digitally. We mainly cater to medium and large sized enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • Ramco provides L1 support over call, emails and through the web while L2 and L3 support based on the criticality of the issue are addressed by the Support team closest to the customer location.
    Online and Demo instances are shared for training users on the application. Depending on the learner's choice, training is delivered through Instructor-led classroom training, Instructor-led virtual classroom training and Webinar.

  • Does this service integrate with any other apps?
  • Ramco ERP can be integrated with Financials, HCM and other business applications.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • Web Based
    Cloud
    On Premise

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Office 365
    many more (Confidential)

  • Who are the main user groups of this service?
  • SME's and Large Companies.

  • What is this service generally used for?
  • Business Management
    Enterprise Resource Planning
    Business Intelligence

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
22.9k
Followers:
857

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Ramco ERP
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ePROMIS
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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