Compare Ramco EAM vs Ramco Global Payroll vs Freshdesk

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Crozscore:

82%
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80%
42%
interest rising

Crozscore:

82%
what is this?
80%
42%
interest rising

Crozscore:

85%
what is this?
79%
58%
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Ramco EAM screenshot Ramco Global Payroll screenshot Freshdesk screenshot

Software Description:

Ramco offers post-modern and comprehensive Asset Management software on cloud integrated with financials & HCM in a unified platform. Ramco EAM on Cloud addresses the needs of mid to large-sized Asset Intensive industries across Utilities, Manufacturing, Infrastructure, logistics etc. It enables enterprises to effectively manage the complete asset life-cycle like Asset Planning, Acquisition, Installation, Operation, Maintenance & Disposal.

Ramco EAM on Cloud’s unique offering encompasses but not limited to

• Complete control over capital assets from commissioning till disposal

• GIS Integration and mobile tracking for on-ground engineers

• 360° real-time visibility of assets

• Power of Optimization with Ramco iPO for predictive maintenance

Ramco EAM on Cloud is scalable and can be deployed on cloud or on-premise. It supports integration with most of the existing ERP, HR, Financial business applications. It is ideal for Asset intensive industries across utilities, infrastructure, logistics, manufacturing etc. looking for a comprehensive new-age system that can manage their complete asset life cycle.

Ramco is a fast growing cloud enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of HCM and Global Payroll, Time & Attendance, ERP, Asset Management, Logistics and M&E MRO for Aviation. Ramco is a trusted cloud technology provider for 1000+ customers empowering 150,000+ end users globally.

Software Description:

Ramco offers Global Payroll across 35+ countries (with partners 108 countries) on a unified HCM platform. Ramco Global Payroll is compliant across 35+ countries across ANZ, Asia, Middle East & Africa. With Payroll partners, Ramco Payroll addresses 108 countries including US & Europe. It is preferred by companies running both distributed as well as shared services model. Several Managed Payroll Services players use Ramco’s Payroll platform to process payroll for their end customers. Ramco Global Payroll allows users to create rules that exist in the organization, and define business logic for Earnings, Deductions, Bonus, Arrears, Leave and Attendance, Taxes, Statutory Requirements and other areas.

Ramco Global Payroll’s features include:

  • Compliance for 35+ countries with Core HR & Time & Attendance on a unified platform
  • Use of Chat bots & emails for Employee Self Service (ESS)
  • Rapid Deployment capabilities
  • Payroll Multidimensional Hub - enables user to visualize multi-country payroll operations centrally from a single Hub, analyze & manage exceptions and create advance alerts to avoid errors in payroll operations
  • Ramco Genie - Self healing and rectifying intelligent engine which identifies, suggest and resolves errors
  • Standard/Template based Product - Comes with out of box, predefined rules as per statutory requirements for different countries
  • Lightning Fast Processing - In memory multi agent technology based Engine for faster in-memory processing
  • Automated System - Frequently occurring activities run through batch process reducing manual intervention
  • Rule Engine - Giving power to end users to configure on their own with a visual interface to define rules
  • Beyond Payroll – Allows automatic calculations for Gross up Tax and Shadow Payroll as well apart from standard Gross to net calculations

Ramco Global payroll is scalable and can be deployed on cloud or on-premise. It supports integration with most of the existing ERP, HR, Financial business applications. It is ideal for any organization who are ready to embrace Digital HR to transform their operations.

Ramco Payroll caters to medium and large enterprises- 500+ to 100000+ employees. Trusted by 400+ multinationals across 35+ countries, Ramco Global Payroll has been recognized by Nelson Hall and Everest Group.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Customer Management
  • Scheduling
  • Dashboard
  • Calendar Management
  • Supplier Management
  • Inventory Tracking
  • Data Visualization
  • Notifications
  • External Integrations
  • Data Export
  • API
  • Data Import
  • 2-Factor Authentication
  • Project Management
  • Multi-User

Features:

  • External Integrations
  • Employee Database
  • Employee Incentive Management
  • API
  • Application Tracking
  • Data Visualization
  • Forecasting
  • Budgeting
  • Feedback Management
  • Data Import
  • Data Export
  • Attendance Tracking
  • Expense Tracking
  • Onboarding
  • Tax Management
  • Travel Management
  • Timesheets
  • Vacation Calendar
  • Notifications
  • Multi-User
  • Payroll
  • Multi-Currency
  • Scheduling
  • Dashboard
  • Calendar Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Complete control over capital assets from commissioning till disposal

  • GIS Integration and mobile tracking for on-ground engineers

  • 360° real-time visibility of assets

Summary:

  • Global payroll across 35+ countries on a unified HCM platform

  • Global payroll is compliant across 35+ countries across ANZ, Asia, Middle East and Africa, Europe, and US.

  • Preferred payroll platform provider for managed payroll services players

  • Visualization of multi-country payroll operations from a single hub, analyze & manage exceptions and create advance alerts to avoid errors

  • Rapid deployment capabilities

  • Use of chat bots, emails and text messages for Employee Self Service

  • Automatic calculations for Gross up Tax and Shadow Payroll as well as standard Gross to Net calculations

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Ramco provides L1 support over call, emails and through the web while L2 and L3 support based on the criticality of the issue are addressed by the Support team closest to the customer location.
    Online and Demo instances are shared for training users on the application. Depending on the learner's choice, training is delivered through Instructor-led classroom training, Instructor-led virtual classroom training and Webinar.

  • Does this service integrate with any other apps?
  • Ramco EAM on Cloud integrates with most of the existing ERP/HR/Financial business applications.

  • Who are the main user groups of this service?
  • Ramco EAM on Cloud is used by mid to large-sized Asset Intensive industries across Utilities, Manufacturing, Infrastructure, logistics etc.

FAQs:

    Who are the main user groups of this service?
  • Ramco Payroll platform is used by medium and large enterprises with employee size of 500 to 100000+.
    It is preferred by companies running both distributed as well as shared services model. It is also used by various managed payroll service providers to process payroll for their end customer.

  • Does this service integrate with any other apps?
  • Ramco Global Payroll integrates with most of the existing HR, ERP or financial applications.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
22.9k
Followers:
397

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
22.9k
Followers:
917

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:
20.2k

Other:

Who uses Ramco EAM
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Regional Restrictions:
No restrictions.

Other:

Who uses Ramco Global Payroll
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, French, Spanish, Chinese, Arabic
Regional Restrictions:
Ramco Global Payroll is available in English, Spanish, French, Mandarin/Chinese and Arabic only

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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