Compare Ramco EAM vs Freshdesk

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Crozscore:

82%
what is this?
80%
42%
no significant changes

Crozscore:

86%
what is this?
80%
58%
no significant changes
Ramco EAM screenshot Freshdesk screenshot

Software Description:

Ramco offers post-modern and comprehensive Asset Management software on cloud integrated with financials & HCM in a unified platform. Ramco EAM on Cloud addresses the needs of mid to large-sized Asset Intensive industries across Utilities, Manufacturing, Infrastructure, logistics etc. It enables enterprises to effectively manage the complete asset life-cycle like Asset Planning, Acquisition, Installation, Operation, Maintenance & Disposal.

Ramco EAM on Cloud’s unique offering encompasses but not limited to

• Complete control over capital assets from commissioning till disposal

• GIS Integration and mobile tracking for on-ground engineers

• 360° real-time visibility of assets

• Power of Optimization with Ramco iPO for predictive maintenance

Ramco EAM on Cloud is scalable and can be deployed on cloud or on-premise. It supports integration with most of the existing ERP, HR, Financial business applications. It is ideal for Asset intensive industries across utilities, infrastructure, logistics, manufacturing etc. looking for a comprehensive new-age system that can manage their complete asset life cycle.

Ramco is a fast growing cloud enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of HCM and Global Payroll, Time & Attendance, ERP, Asset Management, Logistics and M&E MRO for Aviation. Ramco is a trusted cloud technology provider for 1000+ customers empowering 150,000+ end users globally.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Customer Management
  • Scheduling
  • Dashboard
  • Calendar Management
  • Supplier Management
  • Inventory Tracking
  • Data Visualization
  • Notifications
  • External Integrations
  • Data Export
  • API
  • Data Import
  • 2-Factor Authentication
  • Project Management
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Complete control over capital assets from commissioning till disposal

  • GIS Integration and mobile tracking for on-ground engineers

  • 360° real-time visibility of assets

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Ramco provides L1 support over call, emails and through the web while L2 and L3 support based on the criticality of the issue are addressed by the Support team closest to the customer location.
    Online and Demo instances are shared for training users on the application. Depending on the learner's choice, training is delivered through Instructor-led classroom training, Instructor-led virtual classroom training and Webinar.

  • Does this service integrate with any other apps?
  • Ramco EAM on Cloud integrates with most of the existing ERP/HR/Financial business applications.

  • Who are the main user groups of this service?
  • Ramco EAM on Cloud is used by mid to large-sized Asset Intensive industries across Utilities, Manufacturing, Infrastructure, logistics etc.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
22.8k
Followers:
400

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses Ramco EAM
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

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