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93%
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93%
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Crozscore:

85%
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66%
48%
interest rising

Crozscore:

90%
what is this?
93%
48%
interest rising
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Software Description:

Rackspace® is the #1 managed cloud company, delivering open technologies and powering hundreds of thousands of customers worldwide.

We integrate the industry's best technologies for each customer's specific need. We deliver best-fit solutions by leveraging a portfolio of public cloud, private cloud, dedicated servers, and a combination of platforms. Most importantly, it's all backed by our award-winning Fanatical Support.

The company offers choice, flexibility and freedom from vendor lock-in.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Cloudberry Backup is integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. CloudBerry Backup comes with powerful, easy-to-use backup and disaster recovery capabilities, including file-level and image-based backups, disaster recovery to virtual machines in the cloud, data compression and military-grade encryption using customer-controlled keys. Customers can run CloudBerry Backup on Windows, Mac and Linux operating systems.

CloudBerry also provides a turnkey, white-label data protection service to thousands of VARs and MSPs to help them build their brand in the cloud backup market.

Since 2012, CloudBerry Lab has been an Amazon Web Services Advanced Technology Partner. CloudBerry Lab has also achieved Storage Competency Partner status in the AWS Partner Network.

For more information please visit our website.
Follow us on Twitter at @cloudberrylab.

Features:

  • Third-Party Plugins/Add-Ons
  • Data Import
  • Data Export
  • Multi-User
  • Notifications
  • Dashboard
  • A/B Testing
  • Analytics
  • API

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • API
  • File Transfer
  • Multi-User
  • Notifications
  • External Integrations

Summary:

  • Solutions built for your needs: Whether its one of our Cloud, Dedicated or Email & Apps offerings, we'll always help you find the best solution for your bespoke needs, not ours, If you end up spending less, that's great!

  • Greenspace: From cost-effective green servers to company-wide conservation programs, our Greenspace™ initiative is dedicated to doing business in an eco-friendly way.

  • The world's service leader in hosting: Hosting is all we do. We've set the standard for Cloud, Managed and Email Hosting with our support, expertise and diverse solutions. That's why in 2012 Rackspace won the prestigious UK Customer Experience Award for IT & Telecoms.

  • Fanatical Support: It’s our unbeatable level of customer service. Rackspace employees are available 24/7/365 to meet and exceed customer expectations.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Image-Based Backup

  • 256-bit AES Encryption

  • A white-label version for MSPs

  • Ransomware Protection

  • Compression

  • Scheduling and Real-Time Backup

  • Block Level Backup

  • Multiple Cloud Storage Support

  • Cloud to Cloud Backup & Cloud to Local Backup

  • Backup Consistency Check

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Desktop Free

Free
Included in plan:
  • File-system backup

Desktop PRO

$49.99
One-time fee, license per computer
Included in plan:
  • File-system backup
  • Image-based backup
  • Encryption and Compression

Server

$119.99
One-time fee, license per computer
Included in plan:
  • File-system backup
  • Image-based backup
  • System State Backup
  • Bare Metal Restore
  • Restore to Cloud VM
  • Encryption and Compression

MS SQL Server

$149.99
One-time fee, license per computer
Included in plan:
  • File-system backup
  • Image-based backup
  • System State Backup
  • Bare Metal Restore
  • Restore to Cloud VM
  • MS SQL Server backup
  • Encryption and Compression

MS Exchange

$229.99
One-time fee, license per computer
Included in plan:
  • File-system backup
  • Image-based backup
  • System State Backup
  • Bare Metal Restore
  • Restore to Cloud VM
  • MS Exchange backup
  • Encryption and Compression

Ultimate

$299.99
One-time fee, license per computer
Included in plan:
  • File-system backup
  • Image-based backup
  • System State Backup
  • Bare Metal Restore
  • Restore to Cloud VM
  • MS SQL Server backup
  • MS Exchange backup
  • Encryption and Compression

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What are some applications this service is commonly used in tandem with?
    • CloudBerry Explorer
    • CloudBerry Drive
    • CloudBerry Remote Assistant
  • What is this service generally used for?
  • CloudBerry Backup allows you to backup files and folders to Amazon S3, Amazon Glacier, Microsoft Azure, Google Cloud and other cloud storages of your choice.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • It integrates with cloud storage providers: AWS, Microsoft Azure, Google Cloud and many others

  • Who are the main user groups of this service?
  • Company size: small-medium businesses.
    Roles: IT service providers, system administrators, IT professionals, business owners and technical directors

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Windows, Mac, Linux

Publisher:

Founded:
1998
Based in:
San Antonio
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
17.7k
Followers:
3.53k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.11k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses CloudBerry Backup
  • Personal
  • Startups
  • SMEs
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
German, English, Spanish, French, Italian
Regional Restrictions:
No restrictions.
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