Compare Rackspace vs ServiceDesk Plus vs Margill

Software Description:

Rackspace® is the #1 managed cloud company, delivering open technologies and powering hundreds of thousands of customers worldwide.

We integrate the industry's best technologies for each customer's specific need. We deliver best-fit solutions by leveraging a portfolio of public cloud, private cloud, dedicated servers, and a combination of platforms. Most importantly, it's all backed by our award-winning Fanatical Support.

The company offers choice, flexibility and freedom from vendor lock-in.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

• Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
• Create SLA and provide quality services in time, to your end users
• Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
• Web based portal to submit service requests & Incidents.
• Restore normal service of operation quickly with the comprehensive incident management
• Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
• Discover every asset in your network with the efficient auto discovery options
• Provide structured and prompt handling of all changes in your IT infrastructure.
• With the new agent based scanning, you can access any system from the remote network, independent of their location.
• Showcase the offered IT services to your end user and give a new face to your IT.
• Scan your network and automatically discover all the software available in your organization
• Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
• Manage your purchases right from the birth of the PO
• Auto assign feature distributes tickets based on the existing load on your technicians
• Manage Contracts with different vendors seamlessly
• Automatic email to ticket conversion using email commands
• ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
• Archive your old, unused data and improve your helpdesk performance.
• Support multiple sites and customize your configurations for every site according to their unique working procedure.
• Generate detailed reports about your Help desk performance & metrics.
• Automatically reset the password, by integrating the ticketing system with the Active Directory.
• Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

The industry's most user-friendly Interface & sophisticated mathematics. Affordable & easy to customize loan servicing software along with our legendary support. Service 10 to 30,000 loans: Consumer & Business, Inter-company, Employee, Construction, Litigation, Lines of credit. Amortization & regular, irregular, late, unpaid, interest-only, fixed principal or mixed payments, Fees, variable rates, APR, Alerts. Customize: fields, reports, dashboard, payment types. Export GL to QuickBooks, Sage.

Features:

• Database
• Third-Party Plugins/Add-Ons
• Data Import
• Data Export
• Multi-User
• Notifications
• Dashboard
• A/B Testing
• Analytics
• API

Features:

• Expense Tracking
• Budgeting
• Forecasting
• Contact Management
• Google Apps Integration
• Chat
• File Sharing
• File Transfer
• Third-Party Plugins/Add-Ons
• Data Visualization
• Scheduling
• Calendar Management
• Dashboard
• Inventory Tracking
• External Integrations
• Customer Management
• Multi-User
• Project Management
• Notifications
• Data Export
• 2-Factor Authentication
• Email Integration
• Data Import
• API

Features:

• Multi-User
• Multi-Currency
• Data Export
• Balance Sheet
• Data Import
• Accounts Receivable
• General Account Ledger
• Scheduling
• Data Visualization

Summary:

• Solutions built for your needs: Whether its one of our Cloud, Dedicated or Email & Apps offerings, we'll always help you find the best solution for your bespoke needs, not ours, If you end up spending less, that's great!

• Greenspace: From cost-effective green servers to company-wide conservation programs, our Greenspace™ initiative is dedicated to doing business in an eco-friendly way.

• The world's service leader in hosting: Hosting is all we do. We've set the standard for Cloud, Managed and Email Hosting with our support, expertise and diverse solutions. That's why in 2012 Rackspace won the prestigious UK Customer Experience Award for IT & Telecoms.

• Fanatical Support: It’s our unbeatable level of customer service. Rackspace employees are available 24/7/365 to meet and exceed customer expectations.

Summary:

• Best practice ITSM workflows

• Powerful integrations with IT management apps

• Smart automations

• Extensive reporting capabilities

• Codeless customizations

• Deploy on cloud or on-premise

• Single sign on

• AD & LDAP synchronisation

• 95,000 customers across worldwide

• Over 10 years in the ITSM industry

Summary:

No key features associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

• ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does this service offer guides, tutorials and or customer support?

• Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is this service generally used for?

• ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does this service offer multi-user capability (e.g. teams)?

• Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does this service integrate with any other apps?

• Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does this service offer an API?

• Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of this service?

• ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does this service support?

• ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

Who are the main user groups of this service?

• Small to medium sized lenders | Development Agencies | Microfinance Institutions (MFIs) | Accountants | Investors | Governments | Banks | Public and Private companies

Does this service integrate with any other apps?

• QuickBooks | Sage series | Excel | Other accounting software

Does this service offer guides, tutorials and or customer support?

• We offer a pre-purchase live demonstration and both technical and mathematical support for your interest calculation needs. We also offer training on a hourly basis.

Does this service offer multi-user capability (e.g. teams)?

• You can use Margill Loan Manager with multiple users simultaneously.

What is this service generally used for?

• Service simple and complex Loans, Mortgages, Lines of credit, Receivables, Judgments, Leases.

  Loan Origination: Contracts, Letters, Invoices and Statements with Document Merge.

  Create regular and irregular amortization (payment schedules).

  Receive and post regular and irregular payments.

  Automatically add fees for unpaid/partial/late payments.

  Multicurrency, fixed and variable interest rates.

  International calculation standards.

What are some applications this service is commonly used in tandem with?

• QuickBooks | Sage series | Other accounting software

What platforms does this service support?

• Windows, Server and Cloud based systems and Mac with parallels

Publisher:

Publisher:

Publisher:

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Personal
• Startups
• SMEs
• Agencies
• Enterprises

• Windows