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About Rackspace

Rackspace® is the #1 managed cloud company, delivering open technologies and powering hundreds of thousands of customers worldwide.

We integrate the industry's best technologies for each customer's specific need. We deliver best-fit solutions by leveraging a portfolio of public cloud, private cloud, dedicated servers, and a combination of platforms. Most importantly, it's all backed by our award-winning Fanatical Support.

The company offers choice, flexibility and freedom from vendor lock-in.

About Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

For more information, visit Vivantio.com.

About Datapath.io

Datapath.io monitors the global internet and finds the fastest internet routes available. Then, with no additional transit costs, routes internet traffic over the faster routes to end users, improving network performance up to 60%.

Furthermore, Datapath.io is excited to offer an Anycast solution, which will leverage multiple AWS regions and transit provider connections to globally load balance internet traffic, maximize availability and create fast failover, while maintaining IP addresses and keeping sessions alive.

Features

  • API
  • Bulk Domain Management
  • Calendar Management
  • Dashboard
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Dashboard
  • Data Export
  • Data Import
  • File Sharing
  • File Transfer
  • Firewall
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Database
  • Malware Protection
  • DDoS Protection
  • Media Streaming
  • Custom Domains
  • Geo-filtering
  • Real-time Alerts

Summary

  • Solutions built for your needs: Whether its one of our Cloud, Dedicated or Email & Apps offerings, we'll always help you find the best solution for your bespoke needs, not ours, If you end up spending less, that's great!

  • Greenspace: From cost-effective green servers to company-wide conservation programs, our Greenspace™ initiative is dedicated to doing business in an eco-friendly way.

  • The world's service leader in hosting: Hosting is all we do. We've set the standard for Cloud, Managed and Email Hosting with our support, expertise and diverse solutions. That's why in 2012 Rackspace won the prestigious UK Customer Experience Award for IT & Telecoms.

  • Fanatical Support: It’s our unbeatable level of customer service. Rackspace employees are available 24/7/365 to meet and exceed customer expectations.

Summary

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Summary

  • 60% better performance

  • Wins on 85% of the routes

  • 350 ms soft failover

  • Cost neutral to AWS

  • 5 minutes setup

  • DDoS protection

  • No downside deployment

  • no infrastructure changes

Pricing

  • Starting from: $42.00/month
  • Credit card required: No
  • Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

    Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
    • Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
    • Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
    • The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.

Pricing

Standart

$99.00
1 user(s) / month
Included in plan:
  • 500 GB included
  • Global traffic monitoring
  • Latency optimization
  • Reporting
  • API
  • DDoS protected

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Who are the main user groups of this service?
  • The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.

  • Does this service offer guides, tutorials and or customer support?
  • Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.

  • What is this service generally used for?
  • A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.

  • Does this service offer an API?
  • Yes, the Vivantio does offer an API

  • What platforms does this service support?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
1998
Based in:
San Antonio
Employees:
5001-10000
Likes:
Followers:
107k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Mainz
Employees:
11-50
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Datapath.io
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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