Compare Raaft vs Medallia vs WalkMe

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Crozscore:

58%
what is this?
19%
interest falling

Crozscore:

86%
what is this?
46%
interest falling

Crozscore:

85%
what is this?
86%
46%
interest falling
Raaft screenshot view 1 more Medallia screenshot view 5 more WalkMe screenshot view 5 more

Software Description:

Collect feedback and save customers by replacing your cancellation flow with a retention flow.

Don't allow your paying customers to exit your service without knowing why and attempting to retain them. Raaft automatically extends retention offers to your canceling customers and categorizes every canceling customers so that you understand why customers are failing.

  • Reclaim your time - Stop wasting time wondering why your customers won't stay. We got you.
  • Build a product your customers love - Know that your service solves a real problem for real customers.
  • Watch your business grow - Scale. Establish your offering. Grow your bottom line.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.

The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.

WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.

Features:

  • Customer Management
  • Dashboard
  • Stripe
  • Notifications
  • External Integrations
  • Conversion Tracking

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • Google Apps Integration
  • File Sharing
  • Customer Management
  • Scheduling
  • Notifications
  • Chat
  • External Integrations
  • Data Visualization
  • API

Summary:

  • Automated win-loss analysis

  • Categorize and get feedback from every canceling customer

  • Automatically works with Stripe

  • Track total retention savings

  • Update and make changes without code

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

  • Walk-Thrus

  • Analytics

  • Search Widget

  • Training

  • Cross Browser Support

  • Segmentation Center

  • Multi-Language Support

  • Design Customization

  • Screen Size Optimization

  • User Management

Free Plan

Free
Included in plan:
  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

FAQs:

    What is this service generally used for?
  • Lowering customer churn rate, customer retention, and exit feedback.

  • Does this service integrate with any other apps?
  • Stripe, Zapier, and Intercom.

  • What are some applications this service is commonly used in tandem with?
  • Stripe, Intercom, Mailchimp, Zapier.

  • What platforms does this service support?
  • Web based services using Stripe for subscription management.

  • Who are the main user groups of this service?
  • Founders, marketers, and anyone concerned with revenue optimization for SaaS applications.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Who are the main user groups of this service?
  • Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.

  • What platforms does this service support?
  • Deployment options of WalkMe are: SaaS and Self-Hosted.

  • What is this service generally used for?
  • This service is generally used as a Digital Adoption Platform (DAP).

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics.

  • Does this service offer an API?
  • Yes, it offers APIs.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
501-1000
Likes:
Followers:

Other:

Who uses Raaft
  • Startups
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses WalkMe
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.
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