Compare Raaft vs Confirmit vs MaritzCX

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Crozscore:

55%
what is this?
18%
interest falling

Crozscore:

87%
what is this?
100%
46%
interest falling

Crozscore:

79%
what is this?
50%
36%
interest rising
Raaft screenshot view 1 more Confirmit screenshot view 2 more MaritzCX screenshot view 3 more

Software Description:

Collect feedback and save customers by replacing your cancellation flow with a retention flow.

Don't allow your paying customers to exit your service without knowing why and attempting to retain them. Raaft automatically extends retention offers to your canceling customers and categorizes every canceling customers so that you understand why customers are failing.

  • Reclaim your time - Stop wasting time wondering why your customers won't stay. We got you.
  • Build a product your customers love - Know that your service solves a real problem for real customers.
  • Watch your business grow - Scale. Establish your offering. Grow your bottom line.

Software Description:

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Software Description:

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

Features:

  • Customer Management
  • Dashboard
  • Stripe
  • Notifications
  • External Integrations
  • Conversion Tracking

Features:

  • Dashboard
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • External Integrations
  • API
  • Analytics

Features:

  • Analytics
  • Net Promoter Score
  • Customer Management
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Data Export
  • Template Designer
  • Forecasting
  • Data Visualization
  • Dashboard

Summary:

  • Automated win-loss analysis

  • Categorize and get feedback from every canceling customer

  • Automatically works with Stripe

  • Track total retention savings

  • Update and make changes without code

Summary:

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Summary:

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

FAQs:

    What is this service generally used for?
  • Lowering customer churn rate, customer retention, and exit feedback.

  • Does this service integrate with any other apps?
  • Stripe, Zapier, and Intercom.

  • What are some applications this service is commonly used in tandem with?
  • Stripe, Intercom, Mailchimp, Zapier.

  • What platforms does this service support?
  • Web based services using Stripe for subscription management.

  • Who are the main user groups of this service?
  • Founders, marketers, and anyone concerned with revenue optimization for SaaS applications.

FAQs:

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

FAQs:

    Who are the main user groups of this service?
  • Main users of MaritzCX are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • What platforms does this service support?
  • MaritzCX is a web-based platform with Android and iOS native apps offered.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
13
Followers:
42

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.99k
Followers:
3.69k

Publisher:

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:
4.8k

Other:

Who uses Raaft
  • Startups
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses MaritzCX
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.
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