Compare Raaft vs Qualtrics Customer Experience vs Confirmit

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Crozscore:

58%
what is this?
19%
interest falling

Crozscore:

88%
what is this?
83%
58%
no significant changes

Crozscore:

87%
what is this?
100%
46%
Raaft screenshot view 1 more Qualtrics Customer Experience screenshot Confirmit screenshot view 2 more

Software Description:

Collect feedback and save customers by replacing your cancellation flow with a retention flow.

Don't allow your paying customers to exit your service without knowing why and attempting to retain them. Raaft automatically extends retention offers to your canceling customers and categorizes every canceling customers so that you understand why customers are failing.

  • Reclaim your time - Stop wasting time wondering why your customers won't stay. We got you.
  • Build a product your customers love - Know that your service solves a real problem for real customers.
  • Watch your business grow - Scale. Establish your offering. Grow your bottom line.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Features:

  • Customer Management
  • Dashboard
  • Stripe
  • Notifications
  • External Integrations
  • Conversion Tracking

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

  • Dashboard
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • External Integrations
  • API
  • Analytics

Summary:

  • Automated win-loss analysis

  • Categorize and get feedback from every canceling customer

  • Automatically works with Stripe

  • Track total retention savings

  • Update and make changes without code

Summary:

    No key features associated with this application.

Summary:

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

FAQs:

    What is this service generally used for?
  • Lowering customer churn rate, customer retention, and exit feedback.

  • Does this service integrate with any other apps?
  • Stripe, Zapier, and Intercom.

  • What are some applications this service is commonly used in tandem with?
  • Stripe, Intercom, Mailchimp, Zapier.

  • What platforms does this service support?
  • Web based services using Stripe for subscription management.

  • Who are the main user groups of this service?
  • Founders, marketers, and anyone concerned with revenue optimization for SaaS applications.

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

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Other:

Who uses Raaft
  • Startups
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Irish, Spanish, English, French, German, Italian, Portuguese, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Russian, English
Regional Restrictions:
No restrictions.
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