Have you ever tried to buy a product online and could not check out? Quantum Metric fixes this.
Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.
About Decibel Insight
Decibel Insight is customer experience analytics, trusted by marketers and web analysts in more than 50 countries worldwide.
Its advanced session replay, heatmap and form analytics software perfectly complements traditional web analytics, exposing the behaviour behind website metrics and making it easy to see how to boost overall performance.
Forensically examine what your visitors see, where they scroll, what they click and why they convert; understand what to do next to improve user experience and smooth the conversion journey. Fast, reliable, and totally secure, Decibel Insight is the smart choice for customer experience analytics.
Upgrade your customer experience seamlessly.
Simple configuration, automatic analysis. It just works.
Increase conversions, loyalty, and retention.
Knowing the right questions can lead to great answers. But who has the time to do their job and be a 24/7 data scientist?
Quantum Metric employs machine intelligence to analyze your customers in thousands of different segments, looking for struggle and opportunities.
Don't rely only on predetermined metric's and alerting. Let Quantum Metric be your 24/7 data scientist, scanning for user struggle.
Quantum Metric's session replay is the most advanced replay engine. You'll be able to view a session exactly how your customer experienced it.
We go above and beyond in order to ensure that you never have to worry about our infrastructure or network security.
Visitor Session Replay
Proof of Value
Included in plan:
Full test of Enterprise Features
per Million Sessions per Month
Included in plan:
Full Enterprise Suite
Who are the main user groups of this service?
Cross-Business users, including:
* User Experience / User Design
* T / DevOps
* Senior Management
* Finance / Fraud Detection
Does this service integrate with any other apps?
A/B/n solutions as well as Survey/Opinion solutions are integrated with Quantum Metric, for example:
* Qualtrics, OpinionLabs
* Oracle Maxymiser
What platforms does this service support?
All Web Platforms, across desktop, mobile and tablet.
Native Mobile applications on iOS and Android
Does this service offer guides, tutorials and or customer support?
On online Knowledge Base is available with direct access to Customer Support.
A dedicated Account Manager and Client Success teams are assigned to each key customer.
What is this service generally used for?
Identify where your site or application is losing revenue due to a bad customer experience. Immediate actionable insights are provided to indicate precisely where the issues are occurring and how to correct them.
Ongoing UI/UX design reviews based on the identifying where customers struggle on your site or application.
Customer Service has a direct view into what a customer experienced, purchases or viewed on a site or application. This provides for rapid resolution to customer complaints or disputes.
Senior Management has a live view on the status of the online business, and highlights of changes based on the sites historical performance.
Does this service offer multi-user capability (e.g. teams)?
Multiple roles are available to assign the relevant permissions across teams, for example:
* Customer Support
* Standard Users, etc.
What are some applications this service is commonly used in tandem with?
A/B/n testing solutions easily integrate to Quantum Metric to provide additional segmentation. Using Quantum Metric, the A/B/n tests can be easily evaluated for customer struggle or frustration, as well as conversions and customer journey metrics.
Net Promoter Score and Customer Effort Score solutions, like Qualtrics, provide a unique segmentation within Quantum Metric.
Does this service offer an API?
A REST API is available for exporting data from Quantum Metric into 3rd party solutions.