Compare Q Customer vs mycloud vs Zendesk

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Crozscore:

54%
what is this?
17%
interest falling

Crozscore:

59%
what is this?
26%
interest falling

Crozscore:

86%
what is this?
79%
65%
no significant changes
Q Customer screenshot view 1 more mycloud screenshot view 3 more Zendesk screenshot view 2 more

Software Description:

With our segmenting tools, you can create targeted customer lists based on product purchased, lifetime spend, new vs. returning, geography, and other filters to improve your engagement and conversion. We also provide best practice recommendations for your customer email programs to make you (and them) much happier.

Is your customer data stuck in silos? We sync with your sales channels, email marketing tools, Google Analytics, and other services to create dynamic customer profiles that update automatically. Never worry about changing platforms and losing valuable customer information.

Our dashboard gives you a clean, simple view of who is buying, which products they like, where they come from, and other key performance indicators.

Self-Serve
Our platform helps business users answer more questions about their customers on their own.

Data Discovery
More than just visualization, simple but powerful query building for those who want to explore.

Collaboration
Workspace for collaborative Q&A, report building, and sharing customer insights to improve ideation across teams.

List Building
Build customer lists and an automated workflow to export them to existing execution tools.

Software Description:

A Comprehensive cloud based Property Management Software [PMS] to manage all your hotel operations.

Functionality includes:

  • Online reservations
  • Registrations
  • Check-in/checkout
  • Invoicing
  • Travel agent rates
  • Guest history
  • Housekeeping
  • Accounts receivable
  • Reports
  • Channel Manager
  • Website reservation engine
  • POS
  • and Third party interfaces.

Manage your property from any part of the world with a computer and a internet connection, for just $4 per room per month.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Analytics
  • Customer Management
  • Dashboard

Features:

  • Marketing Automation
  • Email Integration
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Tax Management
  • Multi-Currency
  • Dashboard
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

  • CRM and customer segmenting for E-commerce

Summary:

  • Technology For Today's Hotel Challenges

  • A comprehensive cloud based online hotel management software which is reliable and secure to manage your hotel’s operations

  • MYCLOUD IS MORE THAN JUST ANOTHER “PMS”, NOW SPEND MORE TIME SERVING YOUR GUEST AND NOT MANAGING IT.

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Basic

$4.00
unlimited user(s) / month
Included in plan:
  • Ideal solution for small hotels, just getting started
  • Hotel Software One POS
  • Web Booking Engine
  • Housekeeping
  • TripAdvisor
  • Accounts Receivable
  • Reports

Premium

$12.00
1 user(s) / month
Included in plan:
  • No Transaction Fee
  • Unlimited POS
  • Unlimited Interfaces
  • Unlimited Channels
  • Free Training
  • Account Manager
  • 24/7 Hotline
  • Everything you get in Standard plan, plus below

Standard

$8.00
unlimited user(s) / month
Included in plan:
  • Free Setup
  • Everything you get in Basic plan, plus below
  • Mobile POS Mobile Booking Engine
  • Two POS Accounts
  • 24/7 Online support
  • Interface Channel Manager

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Cloud PMS

  • What is this service generally used for?
  • Complete Hotel Management System to manage reservations, check-in, check-out, guest history, feedbacks, travel agents & companies.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Easily connect to third party hardware like Epabx, Door Lock etc. via SmartLink.
    Charge with PesaPal
    Channel Manager with Revenue Management
    Worldpay
    TripAdvisor reviews using Review Express.
    Xero
    e-distribution within mycloud PMS
    authorize-net PCI compliant and certified Payment gateway to process credit card payments
    Paypal
    Desktop accounting software
    Incremental direct bookings from the world’s largest travel site​
    Start accepting card payments ​on front desk, Web booking engine or by telephone

  • Who are the main user groups of this service?
  • Small & Mid-sized Hotels
    Chain Hotels
    Bed & Breakfasts
    Camp Sites
    Resorts
    Motels

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2013
Based in:
New York
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses mycloud
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Greek, Italian, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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