Compare Q Customer vs Floranext vs Freshsales

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Crozscore:

54%
what is this?
17%
interest falling

Crozscore:

81%
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87%
41%
interest falling

Crozscore:

87%
what is this?
86%
48%
no significant changes
Q Customer screenshot view 1 more Floranext screenshot view 1 more Freshsales screenshot view 4 more

Software Description:

With our segmenting tools, you can create targeted customer lists based on product purchased, lifetime spend, new vs. returning, geography, and other filters to improve your engagement and conversion. We also provide best practice recommendations for your customer email programs to make you (and them) much happier.

Is your customer data stuck in silos? We sync with your sales channels, email marketing tools, Google Analytics, and other services to create dynamic customer profiles that update automatically. Never worry about changing platforms and losing valuable customer information.

Our dashboard gives you a clean, simple view of who is buying, which products they like, where they come from, and other key performance indicators.

Self-Serve
Our platform helps business users answer more questions about their customers on their own.

Data Discovery
More than just visualization, simple but powerful query building for those who want to explore.

Collaboration
Workspace for collaborative Q&A, report building, and sharing customer insights to improve ideation across teams.

List Building
Build customer lists and an automated workflow to export them to existing execution tools.

Software Description:

We have been florists for over 40 years, running one of the most successful flower shops in the country. When we couldn’t find a florist website, floral POS solution, or other florist software that met our needs, we created Floranext.

At Floranext, we believe in great ecommerce and point-of-sale solutions that support florist independence. We think florist websites, floral POS, and florist software should be fun, easy to use, look great, and be affordable for any florist. Our software is available on web and also on iPad (iOS).

Our Florist POS is the leading independent software solution for flower shops – we have customers in 17 countries. We pride ourselves on great customer support and powerful but easy-to-use software that any flower shop employee can use.

Floranext’s Florist Point of Sale is a state-of-the art florist software system that saves you time and helps your run your entire flower shop more efficiently.

Our POS is built just for flower shops. House accounts, a wedding-event proposal manager, florist ticket printing, customer management, birthday/holiday reminders for customers, flexible credit card processing and more. Floranext is a complete florist POS system.

We make it easy to start with a new florist POS system or switch from an existing wire service POS. We help you transfer your customer base over (free of charge) and set up your computers and printers.

Floranext’s florist websites are custom built for flower shops. Websites can be pre-loaded with a florist product catalog and add-on gift items like balloons and chocolates. The website checkout has card message, delivery dates, and customizable delivery charges.

Our websites let you design your own site – choose from twelve different themes – then add front page banners and backgrounds to give the shop a unique look and feel. Designs take only a few minutes and there is no special skills required.

Our websites are search engine optimized to give you maximum exposure. There are also links to your social media pages like Facebook, Twitter, Pinterest and more.

We’ve combined all of our florist experience and tech know-how to create a one of a kind florist point of sale. Our POS will let you take and complete orders and save customer information on a single page. Our cloud-based platform makes it easy to set up on the computers and hardware your store already has meaning there’s no need to buy overpriced or difficult to install hardware.

Our florist technology is easy to use and our streamlined design makes training your staff a breeze. Our customer service team is eager to address any questions you might have. We also know how important good record keeping is for small businesses and offer sales, tax, house account, and inventory reports. As a Floranext customer you’ll own all of your data and it can be printed or exported into a spreadsheet at any time.

Software Description:

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.

Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.

Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers.

In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups.

The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.

Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.

Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Analytics
  • Customer Management
  • Dashboard

Features:

  • Stripe
  • Calendar Management
  • Multi-Currency
  • Payment Processor
  • Contact Management
  • Scheduling
  • API
  • External Integrations
  • Data Visualization
  • Data Export
  • Notifications
  • Dashboard
  • Customer Management
  • Inventory Tracking
  • Multi-User
  • Data Import

Features:

  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Calendar Management
  • Forecasting
  • Data Import
  • File Transfer
  • Data Export
  • Email Integration
  • Lead Scoring
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Scheduling
  • Dashboard
  • Contact Management

Summary:

  • CRM and customer segmenting for E-commerce

Summary:

    No key features associated with this application.

Summary:

  • Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click

  • The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.

  • Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform

  • Freshsales' 'enrichment' feature automatically adds social information and photos to profiles

  • The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals

Florist Point of Sale (POS)

$99.00
1 user(s) / month
Included in plan:
  • Take Delivery or Walk-In Orders
  • Delivery Routing
  • Floral House Accounts
  • Flexible Credit Card Processing
  • Management Reports
  • Florist Ticket Printing
  • Quickbooks Integration
  • Use on Web or iPad

Florist Websites

$29.99
1 user(s) / month
Included in plan:
  • Floral Ecommerce
  • Florist Delivery Charges
  • Florist Image Catalog
  • Design Your Own Website

Florist Wedding/Event Proposals

$49.99
1 user(s) / month
Included in plan:
  • Floral Shopping List
  • Profit Calculator
  • Floral Catalog
  • Email and Print Proposals

BLOSSOM

$12.00
1 user(s) / month
Included in plan:
  • Everything in Sprout and...
  • Deal Funnel View
  • Real-time Email Tracking
  • Templates & Notifications
  • Google Calendar Integration

SPROUT

Free
Included in plan:
  • Leads, Contacts, Accounts & Deals
  • Customisable Sales Process
  • Phone & Email
  • Basic Lead Scoring
  • Freshdesk & Freshchat Integration

GARDEN

$25.00
1 user(s) / month
Included in plan:
  • Everything in Blossom and...
  • Custom Reports
  • Auto Profile Enrichment
  • Lead Assignment Rules
  • Territories

ESTATE

$49.00
1 user(s) / month
Included in plan:
  • Everything in Garden and...
  • In-App Event Tracking
  • Website Events Tracking
  • Segment Integration
  • Advanced Lead Scoring

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Quickbooks

  • Who are the main user groups of this service?
  • Florist, Flower Shops, Florists, Green Houses, Green House, Bakeries, Chocolatiers, Retail, Flower Schools, Flower Design Schools, Floral Design Schools, Floral Schools, Colleges, Universities, Small Business, Large Businesses.

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Floranext does integrate with Quick Books Online and Flower Shop Network.

  • What is this service generally used for?
  • The Service is generally used for imputing orders either through the POS or over the web. Tracking customer information, delivery said product sold by routing Deliveries.

  • What platforms does this service support?
  • Windows 7 or Newer, Mac OS, Safari, Frefox, Chrome, iPad, iPhone, Android, and much more.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Floranext has Customer support that can help with any issue that may arise. They can be contacted through phone, live chat, ticket submission, or email. Floranext does have a help desk with articles showing customers how to perform or do certain tasks.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs:

    What is this service generally used for?
  • CRM
    Customer Relationship Management
    Contact Management
    Pipeline Management
    Sales Enablement
    Lead Management
    Contact Management
    Deal Management
    Email Management & Tracking
    Territory Management
    User Behaviour Tracking

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Android
    iPhone-iPad
    Mac
    Windows
    Web-based
    Mobile Web App

  • Who are the main user groups of this service?
  • SMEs
    Mid Market
    Enterprise

  • What are some applications this service is commonly used in tandem with?
  • Freshdesk

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
2013
Based in:
New York
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Followers:

Publisher:

Founded:
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Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Floranext
  • Personal
  • Freelance
  • Startups
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshsales
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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