Compare Q Customer vs FloristWare vs Zendesk

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Crozscore:

54%
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19%
interest falling

Crozscore:

70%
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89%
28%
interest falling

Crozscore:

85%
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78%
66%
no significant changes
Q Customer screenshot view 1 more FloristWare screenshot Zendesk screenshot

Software Description:

With our segmenting tools, you can create targeted customer lists based on product purchased, lifetime spend, new vs. returning, geography, and other filters to improve your engagement and conversion. We also provide best practice recommendations for your customer email programs to make you (and them) much happier.

Is your customer data stuck in silos? We sync with your sales channels, email marketing tools, Google Analytics, and other services to create dynamic customer profiles that update automatically. Never worry about changing platforms and losing valuable customer information.

Our dashboard gives you a clean, simple view of who is buying, which products they like, where they come from, and other key performance indicators.

Self-Serve
Our platform helps business users answer more questions about their customers on their own.

Data Discovery
More than just visualization, simple but powerful query building for those who want to explore.

Collaboration
Workspace for collaborative Q&A, report building, and sharing customer insights to improve ideation across teams.

List Building
Build customer lists and an automated workflow to export them to existing execution tools.

Software Description:

FloristWare is flower shop software that increases sales while saving florists time and money.

For over a decade FloristWare has been providing florists with the best in independent POS/CRM solutions. Our floral software helps florists takes back control of their business, avoid wire service entanglements and expenses, and increase sales and profits while saving them time and money.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Analytics
  • Customer Management
  • Dashboard

Features:

  • Forecasting
  • Contact Management
  • Data Visualization
  • Data Export
  • Supplier Management
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Payment Processor
  • Customer Management
  • Dashboard
  • Data Import
  • External Integrations
  • Email Integration
  • API
  • Marketing Automation

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

  • CRM and customer segmenting for E-commerce

Summary:

  • Powerful, Affordable and Easy-To-Use POS Software For Florists

  • Software that increases sales while saving florists time and money.

  • Helping florists fall back in love with the flower business.

  • Powerful sales and marketing features that are also easy for florists to use.

  • Powerful integrations with the best florist websites, relay services and more.

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes. It is used to integrate FloristWare with e-commerce websites for florists.

  • What are some applications this service is commonly used in tandem with?
  • E-Commerce websites for florists.

  • What platforms does this service support?
  • Microsoft WIndows & Mac OS X

  • Does this service integrate with any other apps?
  • Yes – several e-commerce websites for florists as well as order relay (wire) services.

  • Who are the main user groups of this service?
  • Retail florists.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. A very thorough support website plus a ticket system, chat and phone support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Each user gets their own credentials and their time and productivity is tracked.

  • What is this service generally used for?
  • Increasing the number and size of sales for retail florists, along with better tracking of production/fulfillment and reporting.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2013
Based in:
New York
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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