Compare Pypestream vs Zoho SalesIQ vs Relay Communication

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Pypestream screenshot view 2 more Zoho SalesIQ screenshot view 1 more Relay Communication screenshot

Software Description:

Using Pypestream’s secure and enterprise-grade solution, powered by messaging, AI and chatbots, enterprises can deliver the experience their customers are expecting.

Our customer experience team ensures a successful implementation by leveraging best practices, advanced analytics and reporting tools.

Pypestream is implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Relay is solving a massive problem: communication between businesses and customers is broken. Despite the radical shift that's occurred in P2P communications, businesses are still mired in outdated methods like email, phone, and direct mail that doesn't meet customers' expectations for connected, contextual communications.

Relay is a new web-based messaging solution built for the enterprise that drives rapid and significant mobile adoption and engagement with customers. A connection on Relay enables a persistent stream of secure, high-impact communications that makes it easy for customers to take action during moments of truth.

Relay has not only designed the messaging solution, but a highly effective approach to onboarding that gives businesses an easy and straightforward path to implementing their digital customer experience.

Features:

  • Analytics
  • Data Export
  • A/B Testing
  • SAP Integration
  • Batch Permissions & Access
  • Notifications
  • Click-to-Dial
  • Chat
  • External Integrations
  • Scheduling
  • Dashboard
  • Multi-User
  • Lead Management
  • Data Visualization
  • API

Features:

  • Email Integration
  • API
  • Data Visualization
  • Data Export
  • Lead Scoring
  • Lead Management
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • Dashboard

Features:

  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat

Summary:

  • Digitally transform and automate customer engagements.

  • Secure and enterprise-grade solution.

  • Powered by messaging, AI and chatbots.

  • Implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

  • Use Pypestream for customer service, marketing and promotion and internal processes.

  • Build your own chatbots.

  • Our customer experience team ensures successful implementation.

Summary:

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

Pay for what you get


Included in plan:
  • fixed monthly price
  • plus price per customer connection

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Full customer support, training and guides are available.

  • What platforms does this service support?
  • Web, Mobile, SMS, & FB.

  • Does this service offer an API?
  • Yes, we have full open APIs.

  • What is this service generally used for?
  • Reducing servicing costs, reducing acquisition costs, and improving customer satisfaction and loyalty.

  • Who are the main user groups of this service?
  • Customer service teams, Customer engagement teams, Marketing teams, and internal teams.

FAQs:

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.42k
Followers:
847

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
170k
Followers:

Publisher:

Founded:
-
Based in:
Radnor
Employees:
51-200
Likes:
338
Followers:

Other:

Who uses Pypestream
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Relay Communication
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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