Compare Pypestream vs Natero vs Relay Communication

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Crozscore:

66%
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33%
no significant changes

Crozscore:

78%
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80%
32%
interest falling

Crozscore:

56%
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30%
interest falling
Pypestream screenshot view 2 more Natero screenshot view 2 more Relay Communication screenshot

Software Description:

Using Pypestream’s secure and enterprise-grade solution, powered by messaging, AI and chatbots, enterprises can deliver the experience their customers are expecting.

Our customer experience team ensures a successful implementation by leveraging best practices, advanced analytics and reporting tools.

Pypestream is implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

Software Description:

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Software Description:

Relay is solving a massive problem: communication between businesses and customers is broken. Despite the radical shift that's occurred in P2P communications, businesses are still mired in outdated methods like email, phone, and direct mail that doesn't meet customers' expectations for connected, contextual communications.

Relay is a new web-based messaging solution built for the enterprise that drives rapid and significant mobile adoption and engagement with customers. A connection on Relay enables a persistent stream of secure, high-impact communications that makes it easy for customers to take action during moments of truth.

Relay has not only designed the messaging solution, but a highly effective approach to onboarding that gives businesses an easy and straightforward path to implementing their digital customer experience.

Features:

  • Analytics
  • Data Export
  • A/B Testing
  • SAP Integration
  • Batch Permissions & Access
  • Notifications
  • Click-to-Dial
  • Chat
  • External Integrations
  • Scheduling
  • Dashboard
  • Multi-User
  • Lead Management
  • Data Visualization
  • API

Features:

  • Analytics
  • Task Scheduling/Tracking
  • Contact Management
  • Email Integration
  • Customer Management
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • API

Features:

  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat

Summary:

  • Digitally transform and automate customer engagements.

  • Secure and enterprise-grade solution.

  • Powered by messaging, AI and chatbots.

  • Implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

  • Use Pypestream for customer service, marketing and promotion and internal processes.

  • Build your own chatbots.

  • Our customer experience team ensures successful implementation.

Summary:

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Summary:

    No key features associated with this application.

Pay for what you get


Included in plan:
  • fixed monthly price
  • plus price per customer connection

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Full customer support, training and guides are available.

  • What platforms does this service support?
  • Web, Mobile, SMS, & FB.

  • Does this service offer an API?
  • Yes, we have full open APIs.

  • What is this service generally used for?
  • Reducing servicing costs, reducing acquisition costs, and improving customer satisfaction and loyalty.

  • Who are the main user groups of this service?
  • Customer service teams, Customer engagement teams, Marketing teams, and internal teams.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Preventing churn and proactively managing the customer lifecycle.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce or similar CRM.
    Zendesk or similar support ticketing.
    Stripe or similar subscription billing.
    AskNicely or similiar NPS survey systems.

  • Who are the main user groups of this service?
  • Customer Success Teams in B2B SaaS organizations.

  • Does this service integrate with any other apps?
  • Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

  • Does this service offer an API?
  • Yes, account and event REST APIs are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.42k
Followers:
846

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
886

Publisher:

Founded:
-
Based in:
Radnor
Employees:
51-200
Likes:
Followers:

Other:

Who uses Pypestream
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses Natero
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Relay Communication
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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