Compare Pypestream vs LiveChat vs Memeni

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66%
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90%
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Pypestream screenshot view 2 more LiveChat screenshot view 2 more Memeni screenshot view 3 more

Software Description:

Using Pypestream’s secure and enterprise-grade solution, powered by messaging, AI and chatbots, enterprises can deliver the experience their customers are expecting.

Our customer experience team ensures a successful implementation by leveraging best practices, advanced analytics and reporting tools.

Pypestream is implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Memeni is a web-based community engagement software that integrates with user's existing website and social media profiles. It produces personalized brand experience by creating targeted social community.

It provides business owners with valuable information about their customers, such as trends, thoughts, and behavior, which is of vital importance for creating personalized campaigns. Memeni achieves these results with powerful engagement tools, like videos, events, networking, gamification, voting, and social sharing.

Trough this platform, the community can share their thoughts, ideas, and become a part of the brand experience. They can even encourage and engage a broader audience, and act like brand ambassadors.

Memeni also offers email templates, newsletters, notifications, and listings.

Features:

  • Analytics
  • Data Export
  • A/B Testing
  • SAP Integration
  • Batch Permissions & Access
  • Notifications
  • Click-to-Dial
  • Chat
  • External Integrations
  • Scheduling
  • Dashboard
  • Multi-User
  • Lead Management
  • Data Visualization
  • API

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Marketing Automation
  • Social-Media Integration
  • Brand Management
  • Dashboard
  • External Integrations
  • Social Media Monitoring
  • Audience Targeting
  • Notifications

Summary:

  • Digitally transform and automate customer engagements.

  • Secure and enterprise-grade solution.

  • Powered by messaging, AI and chatbots.

  • Implemented across 10 industry verticals such as Insurance, Healthcare, Utilities, Telecommunications, Consumer Goods, Travel and Hospitality and government.

  • Use Pypestream for customer service, marketing and promotion and internal processes.

  • Build your own chatbots.

  • Our customer experience team ensures successful implementation.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Community Management

  • Content Moderation

  • Social Media Management

  • Content Sharing

  • Discussion Board

  • Post Event Information

  • Activity Feed

  • Post Coupons & Promotions

  • Custom Tagging System

  • Engagement Analytics

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Full customer support, training and guides are available.

  • What platforms does this service support?
  • Web, Mobile, SMS, & FB.

  • Does this service offer an API?
  • Yes, we have full open APIs.

  • What is this service generally used for?
  • Reducing servicing costs, reducing acquisition costs, and improving customer satisfaction and loyalty.

  • Who are the main user groups of this service?
  • Customer service teams, Customer engagement teams, Marketing teams, and internal teams.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    What platforms does this service support?
  • Memeni is a web-based platform.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Support, Email Support.

  • Who are the main user groups of this service?
  • Main users of Memeni are Networking Groups, Brands, Non-Profit Organizations, Retail, College & Pro Sports.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media platforms.

  • What is this service generally used for?
  • This service is used for online community engagement.

  • Does this service integrate with any other apps?
  • Integrations: Zapier, Social media platforms.

  • Does this service offer an API?
  • No.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
8.42k
Followers:
848

Publisher:

Founded:
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Based in:
Wroclaw
Employees:
-
Likes:
51k
Followers:
16.6k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Pypestream
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Memeni
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Hebrew, English, Spanish
Regional Restrictions:
No restrictions.
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