Compare Pure Chat vs Freshchat vs Zendesk

Software Description:

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

Features:

• Chat
• Marketing Automation
• History/Version Control
• Multi-User
• Notifications
• File Sharing
• File Transfer
• Lead Management
• Customer Management
• Dashboard
• Lead Scoring
• Batch Permissions & Access
• Audience Targeting
• Contact Management
• Referral Tracking
• Third-Party Plugins/Add-Ons

Features:

• Chat
• Customer Management
• Email Integration

Summary:

• Live chat for your website

• Easy to set up fully customizable widget.

• Chat transcripts to pick up conversations where you left off.

• Monitor how operators are doing with rating statistics.

• Take chats on the go with Pure Chat mobile apps.

Summary:

• Free live chat software

• Real time engagement software for websites

• Live chat software from Freshdesk

• Proactive chat for websites

• Live chat for small teams

• Live chat for startups

• Live chat tool for increased sales

• Live chat software for customer support

• Live chat software for more leads from website

• Live chat software for engagement and sales

Summary:

• Multi-channel support: email, web, phone, chat, social media

• Flexible ticket management with automated workflow

• Customer facing web interface that you can easily brand

• Brings all your customer conversations into one place

• Time-saving tools like ticket views, triggers, and automations

• Robust reporting and advanced analytics

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

• CRM, 3rd Party Plugins

What is this service generally used for?

• Live Chat with the Website Visitors

Does this service offer an API?

• No

What platforms does this service support?

• All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Yes

Who are the main user groups of this service?

• SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other: