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About Pure Chat

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About UseResponse

With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Live chat for your website

  • Easy to set up fully customizable widget.

  • Chat transcripts to pick up conversations where you left off.

  • Monitor how operators are doing with rating statistics.

  • Take chats on the go with Pure Chat mobile apps.

Summary

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

  • 10+ Support Channels

  • 100% Customization - UI / Modules

  • SaaS and Self-Hosted Option

  • Instant Support

  • Extended Analytics & Reports

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Integrations with Other Popular Services

  • Custom Development Upon Request

  • Wide Range of Instruments for Customer Self-Service

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing

Basic

$49.00
2 user(s) / month
Included in plan:
  • All Basic Features
  • 1 Help center
  • ∞ users, requests
  • 10k daily API requests
  • Public/Private Portal
  • Assignments Automation

Enterprise

$149.00
2 user(s) / month
Included in plan:
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums
  • Smart Voting System
  • Customer Satisfaction Measurement
  • Reporting & Analytics

Enterprise On-Premise

$4,800.00
5 user(s) / month
Included in plan:
  • Installed on Your Server
  • Custom Addons
  • 100% Open Code

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs

    Does this service integrate with any other apps?
  • UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.

  • What is this service generally used for?
    1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

    2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
      The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

  • Who are the main user groups of this service?
  • UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
    Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

  • What are some applications this service is commonly used in tandem with?
  • UseResponse can be used as stand-alone solutions:
    * Customer Feedback
    * Help Desk with Live Chat
    * Knowledge Base
    or as a combined suite

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, UseResponse allows managing user Roles and Teams.

  • Does this service offer guides, tutorials and or customer support?
  • The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

  • Does this service offer an API?
  • Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Founded:
2012
Based in:
Scottsdale
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses UseResponse
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
Regional Restrictions:
No restrictions.
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