Compare Pure Chat vs Surveypal

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About Pure Chat

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

About Surveypal

Surveypal is a customer experience and feedback management platform used by medium-sized and large organisations around the world.

The platform delivers solutions that can be used by different departments in a company's organizational structure (such as Customer Support, HR, RnD, Sales, or Marketing) to capture feedback, perform real-time analysis, and improve the customer, employee, and brand/product experience.

Fast and simple integrations enable users to connect Surveypal with other business applications or systems and seamlessly move data to and from the platform. Some of our most popular pre-configured survey integrations include Zendesk, Salesforce, and Power BI. Users can also leverage on custom integrations with external systems to facilitate effective data management, achieve centralised reporting, and get a more holistic overview of the state of the customer experience in their organisation.

Surveypal is designed to empower staff and management make better decisions based on accurate and reliable data that can impact change, improve every experience, and scale operations.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Live chat for your website

  • Easy to set up fully customizable widget.

  • Chat transcripts to pick up conversations where you left off.

  • Monitor how operators are doing with rating statistics.

  • Take chats on the go with Pure Chat mobile apps.

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Surveypal is usually used in tandem with CRM applications and business reporting systems.

  • Does this service offer an API?
  • Yes, if offers RESTful APIs.

  • Who are the main user groups of this service?
  • Main user groups include medium-sized and large enterprises in industries such as Hospitality, Public Sector, Retail, Telecommunications, and more.

  • What platforms does this service support?
  • Surveypal is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Surveypal offers chat, email, and phone support. Additionally, Surveypal offers trainings on-demand and guides.

  • Does this service integrate with any other apps?
  • Yes, the service integrates with

    • Zendesk
    • Salesforce
    • Zoho CRM
    • Hubspot
    • Talkdesk
    • Power BI
    • Freshdesk
    • Microsoft Dynamics 365, and more

    Or, our integrations experts will create in co-operation with the user(s) custom integrations that suit particular business needs.

  • What is this service generally used for?
  • The service is used as a feedback and experience management solution.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, The service offers multi-user capabilities.

Vendor Information

Founded:
2012
Based in:
Scottsdale
Employees:
-
Likes:
Followers:
1.62k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.6k

Other

Regional Restrictions:
No restrictions.

Other

Who uses Surveypal
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Finnish, Spanish, Dutch, German
Regional Restrictions:
No restrictions.
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