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Software Description:
Pure Chat is the best live chat tool for small business websites & sales professionals.
It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.
Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.
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Software Description:
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
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Software Description:
Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
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Features:
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Features:
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Chat
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Customer Management
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Email Integration
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Features:
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Analytics
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Audience Targeting
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Chat
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Dashboard
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Notifications
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Scheduling
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Summary:
Live chat for your website
Easy to set up fully customizable widget.
Chat transcripts to pick up conversations where you left off.
Monitor how operators are doing with rating statistics.
Take chats on the go with Pure Chat mobile apps.
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Summary:
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
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Summary:
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
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Pricing:
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FAQs:
No FAQs associated with this application.
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FAQs:
No FAQs associated with this application.
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FAQs:
Who are the main user groups of this service?
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Sales and customer service team of any online business
What is this service generally used for?
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Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
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Website and IM client app
What are some applications this service is commonly used in tandem with?
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For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
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Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
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Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com
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Publisher:
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Publisher:
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Publisher:
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Other:
Regional Restrictions:
No restrictions.
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Other:
Regional Restrictions:
No restrictions.
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Other:
Regional Restrictions:
No restrictions.
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