Pure Chat is the best live chat tool for small business websites & sales professionals.
It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.
Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.
About SnapEngage
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
We help clients measure success through pointed analytics, survey scores, and more.
About Parker Software
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
A/B Testing
Analytics
API
Conversion Tracking
Customer Management
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Inventory Tracking
Keyword Tracking
Link Tracking
Multi-User
Notifications
Project Management
SEO
Supplier Management
Dashboards
Reports
Visualization
Summary
Live chat for your website
Easy to set up fully customizable widget.
Chat transcripts to pick up conversations where you left off.
Monitor how operators are doing with rating statistics.
Take chats on the go with Pure Chat mobile apps.
Summary
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.
SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.
Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.
HIPAA compliant messaging: Healthcare industry can now chat securely to patients.
Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.
Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.
Summary
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
Pricing
Starting from: $16.00/month
Credit card required: N/A
Essentials: $16 USD / month, starting with for 3 users,
Professional: $26 USD / month, starting with 3 users,
Enterprise: $40 USD / month, starting with 5 agents users,
7 day trial for any pricing plan.
HIPAA compliance is available on all plans for an additional $10/user/month.
Essentials
$16.00
1 user(s) / month
Included in plan:
3 user minimum
Basic CRM integrations
Manage conversations from multiple channels like Facebook Messenger and WeChat
Security Requirements including End-to-End Encryption (SSL)
HIPAA compliance available
Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.
We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.
We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.
What platforms does this service support?
We are a web-based application and works on Windows and Mac.
Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.
Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.
Who are the main user groups of this service?
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.
We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.
What is this service generally used for?
SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.
Does this service offer an API?
Yes, our Integrations API is available on all plans.
FAQs
Who are the main user groups of this service?
Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
CRM, marketing automation and call centre software.
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