Compare Pure Chat vs ReviewTrackers vs Medallia

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85%
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91%
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Crozscore

90%
what is this?
interest rising
Pure Chat screenshot ReviewTrackers screenshot view 1 more Medallia screenshot view 5 more

Software Description

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

Software Description

ReviewTrackers is an award-winning review monitoring and reputation management software platform, trusted by tens of thousands of businesses across the world.

Features of the SaaS platform include customisable review notifications, a centralised monitoring & management dashboard, powerful reporting & analytics, simplified multi-user collaboration & workflow management, and tools for efficient review response & review generation.

Software Description

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Features

Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Audience Targeting
  • Dashboard
  • Feedback Management
  • Keyword Tracking
  • Multi-Account
  • Multi-User
  • Notifications
  • Password & Access Management
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons

Features

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Summary

  • Live chat for your website

  • Easy to set up fully customizable widget.

  • Chat transcripts to pick up conversations where you left off.

  • Monitor how operators are doing with rating statistics.

  • Take chats on the go with Pure Chat mobile apps.

Summary

  • Review Alerts

  • Customer Surveys

  • Reporting and Analytics

Summary

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • $49 Per Month / Per Location

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Brick and Mortar Enterprise and Small Businesses

  • Does this service integrate with any other apps?
  • Hootsuite and Zapier

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-level dashboard access for your entire team.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we are known for our world class white glove support that offers free training, guides and tutorials.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

Publisher

Founded:
2012
Based in:
Scottsdale
Employees:
-
Likes:
Followers:

Publisher

Founded:
-
Based in:
Chicago
Employees:
-
Likes:
Followers:

Publisher

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses ReviewTrackers
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
North America, Europe, Asia, Australia

Other

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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