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Software Description:
Pure Chat is the best live chat tool for small business websites & sales professionals.
It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.
Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.
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Software Description:
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
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Software Description:
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
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Features:
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Features:
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API
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Chat
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CRM Integration
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Notifications
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Email Integration
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Features:
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Summary:
Live chat for your website
Easy to set up fully customizable widget.
Chat transcripts to pick up conversations where you left off.
Monitor how operators are doing with rating statistics.
Take chats on the go with Pure Chat mobile apps.
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Summary:
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
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Summary:
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
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Pricing:
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FAQs:
No FAQs associated with this application.
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FAQs:
Does this service offer an API?
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It offers an API.
Who are the main user groups of this service?
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The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
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HappyFox provides practical help desk solutions.
What platforms does this service support?
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It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
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The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
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HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
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They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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FAQs:
Who are the main user groups of this service?
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Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
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Yes.
Does this service offer multi-user capability (e.g. teams)?
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Yes.
What is this service generally used for?
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Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
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CRM, marketing automation and call centre software.
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Publisher:
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Publisher:
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Publisher:
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Other:
Regional Restrictions:
No restrictions.
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Other:
Regional Restrictions:
No restrictions.
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Other:
Who uses Parker Software
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
- iOS
- Android
- WinPhone
- Blackberry
Regional Restrictions:
No restrictions.
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