About Pure Chat
Pure Chat is the best live chat tool for small business websites & sales professionals.
It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.
Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.
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About LivePerson
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
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About Parker Software
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
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Features
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Analytics
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API
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Calendar Management
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Contact Management
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Dashboard
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Data Export
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Data Import
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Data Visualization
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Email Integration
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External Integrations
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Google Apps Integration
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Multi-User
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Notifications
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Scheduling
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Third-Party Plugins/Add-Ons
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Call Tracking
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Softphone
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Review Monitoring
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Net Promoter Score
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Features
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API
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Batch Permissions & Access
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Chat
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Contact Management
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Contact Sharing
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Document Comparison
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Email Integration
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External Integrations
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File Sharing
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File Transfer
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Google Apps Integration
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History/Version Control
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Marketing Automation
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Multi-User
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Notifications
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Project Management
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Features
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A/B Testing
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Analytics
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API
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Conversion Tracking
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Customer Management
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Data Export
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Data Import
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Data Visualization
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External Integrations
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Forecasting
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Inventory Tracking
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Keyword Tracking
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Link Tracking
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Multi-User
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Notifications
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Project Management
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SEO
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Supplier Management
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Dashboards
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Reports
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Visualization
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Summary
Live chat for your website
Easy to set up fully customizable widget.
Chat transcripts to pick up conversations where you left off.
Monitor how operators are doing with rating statistics.
Take chats on the go with Pure Chat mobile apps.
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Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
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Summary
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
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FAQs
No FAQs associated with this application.
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FAQs
Who are the main user groups of this service?
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LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
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LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
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Yes we are an open platform and provide an API.
What is this service generally used for?
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It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
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Web-based service. Mobile version is available for Android and iOS.
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FAQs
Who are the main user groups of this service?
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Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
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Yes.
Does this service offer multi-user capability (e.g. teams)?
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Yes.
What is this service generally used for?
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Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
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CRM, marketing automation and call centre software.
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