Compare Pure Chat vs HappyFox vs Freshchat

Software Description:

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

Features:

• API
• Chat
• CRM Integration
• Notifications
• Email Integration

Features:

• Chat
• Marketing Automation
• History/Version Control
• Multi-User
• Notifications
• File Sharing
• File Transfer
• Lead Management
• Customer Management
• Dashboard
• Lead Scoring
• Batch Permissions & Access
• Audience Targeting
• Contact Management
• Referral Tracking
• Third-Party Plugins/Add-Ons

Summary:

• Live chat for your website

• Easy to set up fully customizable widget.

• Chat transcripts to pick up conversations where you left off.

• Monitor how operators are doing with rating statistics.

• Take chats on the go with Pure Chat mobile apps.

Summary:

• Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

• Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

• Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

• Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

• Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

• Free live chat software

• Real time engagement software for websites

• Live chat software from Freshdesk

• Proactive chat for websites

• Live chat for small teams

• Live chat for startups

• Live chat tool for increased sales

• Live chat software for customer support

• Live chat software for more leads from website

• Live chat software for engagement and sales

Pricing:

• Credit card required: N/A

• Popular: $19 per staff / month
  Mighty: $29 per staff / month
  Fantastic: $49 per staff / month
  Enterprise: $69 per staff / month
  Free trial starts with Mighty plan.

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer an API?

• It offers an API.

Who are the main user groups of this service?

• The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

What is this service generally used for?

• HappyFox provides practical help desk solutions.

What platforms does this service support?

• It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

What are some applications this service is commonly used in tandem with?

• The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

Does this service integrate with any other apps?

• HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

Does this service offer guides, tutorials and or customer support?

• They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

What are some applications this service is commonly used in tandem with?

• CRM, 3rd Party Plugins

What is this service generally used for?

• Live Chat with the Website Visitors

Does this service offer an API?

• No

What platforms does this service support?

• All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Yes

Who are the main user groups of this service?

• SMBs, SMEs, Startups, E-Commerce Websites.

Publisher:

Publisher:

Publisher:

Other:

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App