Compare Pure Chat vs Zoho SalesIQ vs Freshchat

Software Description:

Pure Chat is the best live chat tool for small business websites & sales professionals.

It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate.

Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

Features:

• Email Integration
• API
• Data Visualization
• Data Export
• Lead Scoring
• Lead Management
• Marketing Automation
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• Dashboard

Features:

• Chat
• Marketing Automation
• History/Version Control
• Multi-User
• Notifications
• File Sharing
• File Transfer
• Lead Management
• Customer Management
• Dashboard
• Lead Scoring
• Batch Permissions & Access
• Audience Targeting
• Contact Management
• Referral Tracking
• Third-Party Plugins/Add-Ons

Summary:

• Live chat for your website

• Easy to set up fully customizable widget.

• Chat transcripts to pick up conversations where you left off.

• Monitor how operators are doing with rating statistics.

• Take chats on the go with Pure Chat mobile apps.

Summary:

• Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

• Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

• Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

• Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

• Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

• Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

• Free live chat software

• Real time engagement software for websites

• Live chat software from Freshdesk

• Proactive chat for websites

• Live chat for small teams

• Live chat for startups

• Live chat tool for increased sales

• Live chat software for customer support

• Live chat software for more leads from website

• Live chat software for engagement and sales

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• $19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

• To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

• Yes.

What platforms does this service support?

• SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

• Yes.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Who are the main user groups of this service?

• Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
  Supported Countries: Worldwide

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service integrate with any other apps?

• Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

What are some applications this service is commonly used in tandem with?

• CRM, 3rd Party Plugins

What is this service generally used for?

• Live Chat with the Website Visitors

Does this service offer an API?

• No

What platforms does this service support?

• All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Yes

Who are the main user groups of this service?

• SMBs, SMEs, Startups, E-Commerce Websites.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App