Compare Pulseway vs ServiceDesk Plus vs BlackCurve

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79%
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86%
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80%
48%
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73%
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Software Description:

Pulseway is an IT management software that gives you instant alerts and complete control over all your workstations, servers and applications. Available across any mobile platform (native mobile apps) or any web browser, the Pulseway Dashboard offers complete visibility of all your systems from a central place. Instant alerts notify you the moment something goes wrong, either by push notification or via email. Take instant action and resolve issues straight from your smartphone or tablet, without having to open your computer.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

BlackCurve provides an online pricing tool that has in-built error checking to ensure you don't unknowingly sell a product or service at the wrong price.

With BlackCurve, when a pricing change is made active, all applicable users and systems are instantly given visibility of the latest correct prices.

BlackCurve is hosted in an ISO Accredited Data Centre with the latest in security protection. In addition, all users are given a password protected profile which can be monitored by an admin and restricted instantly following e.g. a staff member leaving the business.

BlackCurve gives you the ability to set discount limits, and has an in-built approval workflow for when further discounting may be required to win an order.

BlackCurve comes with advanced pricing rules out of the box, with all the calculations handled automatically.

Features:

  • Application Tracking
  • Analytics
  • Billing/Invoicing
  • Dashboard
  • Project Management
  • Scheduling
  • API
  • Chat
  • Inventory Tracking

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Pricing
  • Configuration Rules
  • Product Catalog
  • Customer Management
  • Forecasting
  • Data Import
  • Data Export
  • Multi-User
  • Analytics

Summary:

  • Server, workstation and application monitoring and management

  • Instant notifications via Push Notifications or Email

  • Complete control from any smartphone or tablet

  • Remote Desktop

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $1.34/month
  • Credit card required: No
  • Professional Plan ($ 1.34 A SYSTEM / MONTH): Starts from one end point; One user account; One concurrent remote desktop session


    Enterprise Plan ($ 1.74 A SYSTEM / MONTH): Dedicated Server; Starts from 50 end points; Multi-user management (Multiple user accounts for a collaborative environment); Multiple concurrent remote desktop sessions; Audit log and complete user traceability

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Team

$165.00
3 user(s) / month
Included in plan:
  • Standard Support Hours
  • 2 Standard Users
  • 1 Admin User
  • Start with 1 Sales Channel
  • From 1,000 SKUs

Professional

$577.00
7 user(s) / month
Included in plan:
  • Standard Support Hours
  • 5 Standard Users
  • 2 Admin Users
  • Start with 3 Sales Channels
  • From 10,000 SKUs

Enterprise

$1,070.00
7 user(s) / month
Included in plan:
  • Extended Support Hours
  • 5 Standard Users
  • 2 Admin Users
  • Start with 7 Sales Channels
  • From 25,000 SKUs

FAQs:

    What platforms does this service support?
  • iOS, Android, Windows and Windows Phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • Pulseway offers multiple user accounts with its Enterprise plan. Giving you a complete collaborative environment.

  • Does this service offer guides, tutorials and or customer support?
  • Pulseway offers user manuals, guides, customer support and a community forum.

  • Who are the main user groups of this service?
  • IT departments, IT consultants, Managed Services Providers and System Administrators.

  • What is this service generally used for?
  • To remotely monitor and management servers, computers and applications.

  • Does this service integrate with any other apps?
  • Pulseway integrates with Slack. Additionally Pulseway has integrations with Pagerduty, Zendesk, Autotask, ESET and StorageCraft.

  • Does this service offer an API?
  • Using the REST API or the Cloud API you can monitor and control all your applications. It's easy to integrate, all you need to do is write just a few lines of code for the application instances to appear in your list of monitored systems.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What platforms does this service support?
  • Web app and intergrations

  • What is this service generally used for?
  • BlackCurve is mainly used to manage and optimise prices. Companies use it to improve their profit margins.

  • What are some applications this service is commonly used in tandem with?
  • CRMs

  • Who are the main user groups of this service?
  • Typical customers are

    Manufacturers
    Distributors
    Retailers
    E-commerce site owners

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Guides, tutorials and customer support are provided.

  • Does this service offer multi-user capability (e.g. teams)?
  • Absolutely, BlackCurve supports multi-teams.

  • Does this service integrate with any other apps?
  • A majority of third party apps.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.53k

Publisher:

Founded:
-
Based in:
London
Employees:
11-50
Likes:
Followers:

Other:

Who uses Pulseway
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses BlackCurve
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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