Compare PRTG vs ServiceDesk Plus

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Software Description

PRTG Network Monitor is an all-inclusive Unified Monitoring solution that combines a comprehensive set of monitoring features, an easy-to-use intuitive interface, and a state-of-the-art monitoring engine. It monitors uptime, usage and traffic, allowing you to save costs by avoiding outages, by optimizing your IT infrastructure, by saving time, and by controlling your SLAs.
PRTG gives you complete control over your network, as proven in more than 150000 installations worldwide. The software includes more than 200 pre-built sensors specifically designed for monitoring networks, servers, storage, virtual environments, websites, email-servers, applications, databases, and many others. The sensors are agentless and rely only on standard IT protocols such as SNMP or HTTP. Custom sensors for non-standard devices can be added easily and the software includes an API for integration with 3rd party tools.
PRTG is suitable for networks of any size and in any industry, and it provides vendor-neutral monitoring of your entire IT infrastructure in a single package. PRTG includes the entire monitoring functionality in every license with no add-ons and no hidden costs.

Software Description

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.


  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.



  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API


  • BANDWIDTH MONITORING - Promptly identify potential bandwidth capacity and overloads. Identify shortages and get alerted before problems occur.

  • HARDWARE MONITORING - Monitor your entire hardware at a glance - Computer, Printer, Servers, Hard Drives, Router, Switches, RAM and all other devices.

  • NETWORK MONITORING - Monitor every aspect of your network, PINGs, traffic, bandwidth and much more at a glance - PRTG alerts you even before errors occur.

  • SNMP MONITORING - Monitor everything in your network via SNMP. Keep an eye on applications & servers using bandwidth, avoid bottlenecks & downtimes.

  • IP MONITORING - PRTG's Auto Discovery Tool identifies and monitors all IP addresses in your network, even remote and on Virtual Machines.

  • DATABASE MONITORING - Monitor every aspect of your databases: availability, downtimes, usage, alerts. Oracle SQL, MS SQL, MySQL, PostgreSQL, and more.

  • APPLICATION MONITORING - Monitor SQL, Exchange & server software, cloud and virtualized applications and nearly every standard application with PRTG.

  • PING MONITORING - Check the availability of ALL network devices and get a quick an flexible overview and alerts in real-time.

  • LAN MONITORING - PRTG keeps an eye on all pillars of your LAN. Workstations, Router, Switches, Servers and your Bandwidth - Monitored 'All In One'.

  • NETFLOW MONITORING - NetFlow lets you analyze your bandwidth and determine i.e. the amount of traffic caused by IP addresses, protocols, or programs.


  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Standard Edition

1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management


    No FAQs associated with this application.


    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).


Based in:


Based in:


Who uses PRTG
  • SMEs
Desktop Platforms:
  • Web App
Russian, German, French, Spanish, English, Japanese, Chinese, Korean, Portuguese, Czech
Regional Restrictions:
No restrictions.


Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.
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