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About ProvideSupport

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps.
Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7.
Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website.
A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side.
For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are.
Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.

About Intercom

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

About ChatBot

ChatBot is a bot framework to create intelligent, conversational chatbots for LiveChat, Facebook Messenger and various other messaging platforms such as Slack or Kik.

It provides features like allowing users to define behaviors and program responses and testing your bots in real time before publishing.

Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions. Implementing ChatBot in messaging apps or other services is simple and doesn’t require any coding skills.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Live chat

  • Real-time visitor monitoring

  • Customization and branding

  • Spell checker

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

  • Cross-platform operator console

  • Multiple websites support

Summary

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary

  • Create intelligent chatbots without having knowledge about coding.

  • Design chatbot scenarios and interactions using the drag and drop interface.

  • Utilize bots to carry out simple conversations and reply to less complex questions

  • Implement BotEngine in messaging apps, such as Slack or Kik.

  • Use Machine Learning and Natural Language Processing to develop a human-like experience for customers.

Pricing

Small Business

$15.00
1 user(s) / month
Included in plan:
  • 1 operator
  • All features available in any subscription plan

Corporate

$30.00
3 user(s) / month
Included in plan:
  • 3 operators
  • All features available in any subscription plan

Enterprise

$60.00
10 user(s) / month
Included in plan:
  • 10 operators
  • All features available in any subscription plan

FAQs

    Who are the main user groups of this service?
  • The main users of ProvideSupport are SMEs, but it can be also used by large enterprises as well as by educational and government institutions, financial organizations, insurance and real estate agencies and many more industries which can benefit from providing excellent customer service.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Content Management and Shopping Cart Systems. However, it can be also integrated into various applications

  • What is this service generally used for?
  • It is used as a chatting tool and a real time monitoring service for communication with customers

  • Does this service offer multi-user capability (e.g. teams)?
  • Depending on the pricing plan, ProvideSupport offers a one, three, or 10+ operators option.

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • ProvideSupport supports Windows, Mac, Linux, Android, iOS, and Web-based services.

  • Does this service integrate with any other apps?
  • It integrates with over 25 applications, including:

    Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

  • Does this service offer guides, tutorials and or customer support?
  • The support provided includes:

    Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals, Video instructions

FAQs

    No FAQs associated with this application.

FAQs

    What is this service generally used for?
  • Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions.

  • What are some applications this service is commonly used in tandem with?
  • ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages. ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages.

  • Does this service offer guides, tutorials and or customer support?
  • ChatBot comes with fully documented APIs, webhooks and an open development platform.

  • Does this service offer an API?
  • There's an open API to integrate with.

  • What platforms does this service support?
  • The ChatBot's web app is available on all web browsers, including Chrome, Firefox, Internet Explorer, Safari, and Opera.

  • Does this service integrate with any other apps?
  • ChatBot integrates with LiveChat, Facebook Messenger and various messaging platforms such as Slack or Kik.

Vendor Information

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:
4.14k

Vendor Information

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses ProvideSupport
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, German, Spanish, Portuguese, Russian, Chinese, Japanese, Vietnamese, Arabic, Hebrew, Greek, Hungarian, Ukrainian, Thai, Turkish, Swedish, Slovenian, Slovak, Romanian, Polish, Norwegian, Icelandic, Lithuanian, Latvian, Korean, Catalan, Czech, Danish, Estonian, Persian, Bulgarian, Finnish, Georgian, Italian, Dutch, Indonesian
Regional Restrictions:
No restrictions.

Other

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses ChatBot
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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