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About ProProfs Survey Maker

As a SaaS-based survey software, ProProfs Survey Maker helps its users create beautifully-designed and personalized feedback surveys that assist business owners to capture valuable data effectively. The free online survey creator has built more than 50,000 surveys and gather over 4 million responses.

You can create a survey with our 100+ beautifully-designed templates which can be further customized. The survey maker also offers 1,000,000+ ready-to-use survey questions that help you get started faster on creating one for your services. Another aspect that helps you to prompt customers or employees to give feedback to your surveys is to add ratings and buttons. 

You can also personalize the survey forms further with advance customization options like:

  • Image addition to making the survey form more engaging;
  • Customize the existing template theme, a color scheme so they match your branding;
  • Add the company logo and white-label your surveys.

Other than that, you can also share your surveys on social media platforms via a link or embed them on the website.

The online survey software allows you to create quizzes, polls, popups, sidebar, in-app surveys, scored surveys, and more that help you capture the valuable market and customer data instantly. 

ProProfs Survey Maker also creates insightful reports based on the feedback received from the survey takers. What’s more, it creates separate reports for popup and NPS surveys. And, the survey builder software supports 70+ languages.

About Qualaroo

Qualaroo is a marketing software company that creates solutions to help companies understand and harness web visitor intent to drive more conversions. Our solutions are customizable and adaptive to offer visitors to your website the best possible engagement experience whether they access through a desktop, tablet or mobile device.

With a small snippet of code, Qualaroo makes it possible to target prompts by user behavior, specified needs, demographics, or any other internal data. These prompts can be used to get insights about visitors, influence their behavior, and ultimately turn them into valuable customers.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Multi-Device Compatability

  • Templates & Questions Library

  • Embed on Website & Share on Blogs

  • No HTML Skills Required

  • Share Information With Stakeholders

  • Optimize Conversions

  • Easy Customer Segmentation

  • Monitor Brand Perception

  • Connect With Right People

  • Meaningful Insights

Summary

  • 2 Minute Setup: Get up and running fast.

  • Target Questions: Ask the right visitor the right question, at the right time.

  • Exit Surveys: Trigger a survey as a visitor is about to abandon a shopping cart, download page or any other page on your site.

  • Question Library: Ask the perfect question with our library of best practice questions and surveys.

  • Customize: Add your logo, change the color scheme and make Qualaroo website surveys look like they're a part of your website design.

  • Integrate Qualaroo: With our enterprise plan you can connect Qualaroo to Salesforce, Hubspot, Marketo, Optimizely and more.

Summary

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Pricing

Basic

$7.00
1 user(s) / month
Included in plan:
  • Unlimited Surveys
  • Unlimited Responses
  • Administrators 1
  • Customer Support (Basic)
  • Integrations (Basic)

Professional

$19.00
1 user(s) / month
Included in plan:
  • Unlimited Surveys
  • Unlimited Responses
  • Administrators 1
  • Logo, Branding & Themes
  • Survey Scoring
  • Branching and Skip Logic
  • Accept File Uploads
  • Customer Support (Basic)
  • Integrations (Basic)

Business

$69.00
1 user(s) / month
Included in plan:
  • Unlimited Surveys
  • Unlimited Responses
  • Administrators 1
  • Logo, Branding & Themes
  • Survey Scoring
  • Branching and Skip Logic
  • Accept File Uploads
  • Quiz Maker (Quiz Maker Essentials 100 Takers $600/y value)
  • Net Promoter Score
  • In-App Survey
  • Sidebar Forms
  • Popup Survey
  • Advanced Reporting Tools
  • SSO
  • Offline Authoring with Excel
  • Notifications & Report Sharing
  • White Label
  • Unlimited Private User Accounts
  • Unlimited Groups & Classroom
  • Customer Support (Advanced)
  • Integrations (Advanced)

Enterprise

$199.00
unlimited user(s) / month
Included in plan:
  • Unlimited Surveys
  • Unlimited Responses
  • Administrators (Unlimited)
  • Logo, Branding & Themes
  • Survey Scoring
  • Branching and Skip Logic
  • Accept File Uploads
  • Quiz Maker (Quiz Maker Essentials 200 Takers $1200/y value)
  • Net Promoter Score
  • In-App Survey
  • Sidebar Forms
  • Popup Survey
  • Advanced Reporting Tools
  • SSO
  • Offline Authoring with Excel
  • Notifications & Report Sharing
  • White Label
  • Unlimited Private User Accounts
  • Unlimited Groups & Classroom
  • Organizational Data oversight, security and ownership
  • Organization-wide collaboration
  • Centrally-managed enterprise
  • Customer Support (Premium)
  • Integrations (Premium)

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

FAQs

    Does this service integrate with any other apps?
  • yes

  • What platforms does this service support?
  • all,SAAS Based Software

  • What are some applications this service is commonly used in tandem with?
  • mailchimp,salesforce etc

  • Who are the main user groups of this service?
  • educators, online marketers, instructors,event organizers, and companies

  • Does this service offer guides, tutorials and or customer support?
  • We offer self-help articles (guides) and 24X7 customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • yes, in enterprise plan

  • What is this service generally used for?
  • The service is used to capture feedback and create insightful reports that assist a business improve its services for future customer experience.

  • Does this service offer an API?
  • yes

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2012
Based in:
San Mateo
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Other

Who uses ProProfs Survey Maker
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Danish, Czech, Vietnamese, Welsh, Finnish, French, Estonian, Gujarati, Hindi, Hebrew, Uzbek, German, Norwegian, Chinese, Irish
Regional Restrictions:
No restrictions.Supports 72+ languages

Other

Regional Restrictions:
No restrictions.

Other

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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