Compare ProProfs Knowledgebase vs Flex vs ProProfs Chat

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76%
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28%
ProProfs Knowledgebase screenshot view 1 more Flex screenshot view 2 more ProProfs Chat screenshot view 5 more

Software Description:

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

Software Description:

Flex Rental Solutions provides customizable rental and live event management software. No other provider can offer you our flexibility. Only a web browser with Flash plugin is needed. Flex is web-based and works with all common operating systems and browsers.

Warehouse & Inventory Management:

  • Built with real-world warehouse and inventory needs in mind, a dedicated interface is provided for warehouse processes and supports real-time scanning with voice prompts.
  • Flex offers powerful tools for modeling inventory the way you use it, supporting virtual items, racks, kits and road cases.
  • The equipment dashboard shows where gear is at the present time, and availability calculations are integrated with backorders and sub-rentals.

Pull Sheets & Scanning:

  • Multiple users can work from the same pull sheet.
  • Flex works with fixed equipment racks along with racks that change from job to job.
  • Free pick container logic makes it easy to prep cable packages and work boxes.
  • The Flex free scan in feature simplifies returns by enabling gear from multiple jobs to be scanned in simultaneously.

Crew Management:

  • Flex offers search functionality and scheduling of crew members for the overall crew call, crew email communications, and the ability to easily view each crew member’s full schedule. Statuses, workflows, and jobs are all configurable to support your own processes and terminology.

Financial Management:

  • QuickBooks™ Integration is provided to leverage your resources.
  • Flex drag and drop technology enables efficient quote building. Administrative Functionalities:
  • Flex makes it easy for every user to have unique access through unlimited, customizable user access.
  • Flex integrates with Google Calendar and Facebook events.

Pricing:

  • Monthly subscription pricing for one warehouse and unlimited users starts at a low monthly subscription, with a one-time setup fee of $800.
  • Flex does not lock customers into long-term commitments.
  • Sign up today for a 60 day free trial.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

Features:

  • History/Version Control
  • Chat
  • Project Management
  • Multi-User
  • Notifications
  • External Integrations
  • File Sharing
  • Document Comparison
  • Data Export
  • Data Import
  • Contact Management
  • API
  • Email Integration
  • File Transfer
  • Contact Sharing

Features:

  • Calendar Management
  • Scheduling
  • Customer Management
  • Supplier Management
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Inventory Tracking
  • External Integrations
  • Forecasting
  • Budgeting
  • Data Import
  • Data Export
  • Expense Tracking
  • Multi-Currency

Features:

  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

BRONZE

$9.00
1 user(s) / month
Included in plan:
  • Unlimited chats
  • Web, Mobile & Desktop App
  • Chat history
  • 1 Domains
  • Visitor tracking
  • Ticketing

SILVER

$19.00
2 user(s) / month
Included in plan:
  • All BRONZE Features
  • 2 Domains
  • Customize Logos and Colors
  • Ratings & Surveys
  • Greetings
  • File Transfer
  • Canned Responses

GOLD

$39.00
3 user(s) / month
Included in plan:
  • All SILVER Features
  • Forums & Learner Communities
  • Departments & Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Escalations & Transfer
  • Call Back
  • ProProfs Knowledgebase
  • Integrations

ENTERPRISE

$199.00
1 user(s) / month
Included in plan:
  • All Gold Features
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Flex can work in any browser on Mac or PC, though Firefox, Safari and Internet Explorer are recommended. Flex Mobile is built as native iOS for iPad and iPhone.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a depth of customer support from hundreds of how-to videos, detailed User Manuals, weekly complimentary Tutorials, Flex in-person and web-based training, and customer support available via phone and email.

  • Does this service integrate with any other apps?
  • QuickBooks

  • Who are the main user groups of this service?
  • Pro AV, party organizers, event managers, rentals, staging, corporate events, concert / touring, pyro, theater production

  • Does this service offer an API?
  • The in-development Flex5 product will offer REST APIs for customers to build their own integrations.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Flex pricing is per warehouse location with unlimited users.

  • What is this service generally used for?
  • Flex provides the backbone for our customer's operations, providing an ERP system with features ranging from contact management, quoting, invoicing, inventory management, warehouse management, scan records, reporting, crew management, and more.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
24.6k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
24.6k
Followers:
5.51k

Other:

Who uses ProProfs Knowledgebase
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Regional Restrictions:
No restrictions.

Other:

Who uses Flex
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States
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