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About ProProfs Knowledgebase

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

About IT Glue

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

About Nuclino

Nuclino offers an easy way to organize and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your knowledge visually. It's great for meeting notes, product requirements, docs, decisions, and more. Some notable features include a WYSIWYG collaborative real-time editor and the visual representation of a team's knowledge in a graph.

The company behind Nuclino, Nuclino GmbH was founded in 2015 in Munich, Germany, and the Nuclino web application was officially launched in 2016. Nuclino can be used in a web browser or downloaded as a desktop app for Windows, macOS, and Linux. A mobile application is currently under development.

Nuclino supports integrations with numerous a apps and tools, including Slack, Draw.io, Gliffy, Lucidchart, Google G Suite, and so on.

The features of the Nuclino web application aim to facilitate collaboration and knowledge sharing within teams and include:

  • Real-time, collaborative editing
  • Markdown support
  • Data visualization (graphs, boards, mind maps)
  • Wiki-style organization
  • Hierarchical tagging
  • Instant search
  • Checklists
  • @mentions
  • Drag-and-drop upload of media and attachments
  • Version history
  • Access rights management
  • Import and export of data

Features

  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Malware Protection
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Basic

$19.00
1 user(s) / month
Included in plan:
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts

Select

$29.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts

Enterprise

$39.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

Pricing

Free

Free
Included in plan:
  • Unlimited items
  • Unlimited team members
  • 5GB storage per team

Standard (billed annually: 16% off)

$5.00
/user/month (billed annually: 16% off)
Included in plan:
  • Unlimited items
  • 10GB storage per team member
  • Version history
  • Private workspaces
  • Read-only members
  • Advanced access rights
  • SAML-based single sign-on (SSO)
  • Priority support

Standard (billed monthly)

$6.00
1 user(s) / month
Included in plan:
  • Unlimited items
  • 10GB storage per team member
  • Version history
  • Private workspaces
  • Read-only members
  • Advanced access rights
  • SAML-based single sign-on (SSO)
  • Priority support

Premium (billed annually: 16% off)

$10.00
/user/month (billed annually: 16% off)
Included in plan:
  • Unlimited items
  • 20GB storage per team member
  • Version history
  • Private workspaces
  • Read-only members
  • Advanced access rights
  • SAML-based single sign-on (SSO)
  • Premium support

Premium (billed monthly)

$12.00
1 user(s) / month
Included in plan:
  • Unlimited items
  • 20GB storage per team member
  • Version history
  • Private workspaces
  • Read-only members
  • Advanced access rights
  • SAML-based single sign-on (SSO)
  • Premium support

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Documenting client environments.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. IT Glue is designed to enhance team efficiency and productivity.

  • Does this service offer guides, tutorials and or customer support?
  • IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

  • Who are the main user groups of this service?
  • Managed Service Providers (MSPs) and other IT service organizations.

  • What are some applications this service is commonly used in tandem with?
  • PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

  • Does this service integrate with any other apps?
  • Yes, with leading PSA, RMM, and BDR tools.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
5.5k

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses ProProfs Knowledgebase
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Arabic, Danish, English, French, Indonesian, German, Portuguese, Finnish, Italian, Japanese, Korean, Dutch, Polish, Czech
Regional Restrictions:
No restrictions.

Other

Who uses IT Glue
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Nuclino
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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