Compare ProProfs Knowledgebase vs ProProfs Chat vs MavSocial

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Crozscore:

90%
what is this?
80%
54%
interest rising

Crozscore:

89%
what is this?
78%
54%
interest rising

Crozscore:

80%
what is this?
100%
44%
interest rising
ProProfs Knowledgebase screenshot view 1 more ProProfs Chat screenshot view 5 more MavSocial screenshot view 5 more

Software Description:

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

Software Description:

MavSocial is a social media visual content management solution for brands and agencies.
It enables organisations to centrally manage all their social media images & videos, plan campaigns and then publish to all the major social networks.

Specifically, the platform includes the following

  • Visual Content Management: Upload, store and manage to a cloud based library, all images, photo, videos etc
  • License Content: Access over 100m stock images from libraries including BigStock Photos & Pixabay, Giphy & ImageAfter
  • Plan social media campaigns across multiple social media networks and profiles with a campaign calendar
  • Schedule (and repeat schedule) text, videos and images to Facebook, Twitter, Linkedin, YouTube, Tumblr + Instagram
  • Social Analytics: By social network, social media campaigns, visual content analytics
  • Social inbox: respond and like all comments and messages across the various social media networks
  • Teams & Brands: Organise all social media activities by brands & teams, permissions based at a team level. Post approvals etc.
  • Facebook Ads: Boost and promote your posts from within MavSocial

Features:

  • History/Version Control
  • Chat
  • Project Management
  • Multi-User
  • Notifications
  • External Integrations
  • File Sharing
  • Document Comparison
  • Data Export
  • Data Import
  • Contact Management
  • API
  • Email Integration
  • File Transfer
  • Contact Sharing

Features:

  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management

Features:

  • Audience Targeting
  • Dashboard
  • Scheduling
  • Calendar Management
  • Marketing Automation
  • Notifications
  • Multi-Account
  • Multi-User
  • Social-Media Integration
  • Data Import
  • Brand Management

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

BRONZE

$9.00
1 user(s) / month
Included in plan:
  • Unlimited chats
  • Web, Mobile & Desktop App
  • Chat history
  • 1 Domains
  • Visitor tracking
  • Ticketing

SILVER

$19.00
2 user(s) / month
Included in plan:
  • All BRONZE Features
  • 2 Domains
  • Customize Logos and Colors
  • Ratings & Surveys
  • Greetings
  • File Transfer
  • Canned Responses

GOLD

$39.00
3 user(s) / month
Included in plan:
  • All SILVER Features
  • Forums & Learner Communities
  • Departments & Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Escalations & Transfer
  • Call Back
  • ProProfs Knowledgebase
  • Integrations

ENTERPRISE

$199.00
1 user(s) / month
Included in plan:
  • All Gold Features
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support

Enterprise Agency

$599.00
Fully configurable
Included in plan:
  • Facebook, Twitter, Instagram, LinkedIn, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Brand Management
  • Post Approvals
  • Permission Management
  • Facebook Advertising

Agency

$199.00
3 user(s) / month
Included in plan:
  • 3 Users
  • 50 Social Profiles
  • 1 Brand
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Brand Management
  • Post Approvals
  • Permission Management
  • Facebook Ads (optional extra)

Advanced

$19.00
1 user(s) / month
Included in plan:
  • Single User Only
  • 10 Social Profiles
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Facebook Ads Support

Pro

$59.00
1st user/pm, $25 pm thereafter
Included in plan:
  • 50 Social Profiles
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • MavSocial has training videos within the system, in addition various levels of support services are available

  • Who are the main user groups of this service?
  • Our main users are small to medium sized brands and agencies

  • Does this service offer multi-user capability (e.g. teams)?
  • MavSocial has a Teams and Brands module users to manage multiple brands with multiple teams across multiple regions. With a highly flexible and configurable permissions system, it enables individual role management at the team level

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
24.5k
Followers:
5.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
24.5k
Followers:
5.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ProProfs Knowledgebase
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States

Other:

Who uses MavSocial
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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